We are seeking a Field Application Scientist to support sales and customers as the technical product and application expert. The role reports into the commercial team. A successful candidate will have an enthusiastic, entrepreneurial work ethic. This person will work closely with sales, product management, market development, and marketing.
As part of our team, your core responsibilities will be:
- Sales Support: Conduct customer meetings and seminars
- Understand technical details of Quantum-Si’s product line and applications
- Identify customer needs and/or problems, and be knowledgeable in all Quantum-Si reagents, kits and assays. Introduce solutions to needs/problems where appropriate.
- Present technical seminars remotely or in-person to small and large audiences
- Promote product positioning and messaging in all customer conversations
- Research new applications from customers and present to Market Development and Product Management for further consideration
- Proof of Concept Runs: Help develop detailed experimental plan, expected outcomes, and set expectations.
- Make recommendations that fit customer’s needs and highlight Quantum-Si’s solution
- Help with final report delivery and ensure customer’s evaluation of Quantum-Si’s solution met their expectations
- Technical Support – e-mail, phone, Teams, site visits
- Conduct On-site and remote trainings of Quantum-Si’s product workflow.
- Provide support as necessary regarding assays they are currently running.
- Troubleshoot assay, instrument, software issues and escalate to appropriate personnel as needed.
- Determine when instrument repairs are needed and initiate repair order in field or in house.
- Collect and relay voice of customer feedback on new product and application development to Market Development and Product Management team
- Marketing
- Identify edits in sales collateral (manuals, application notes, etc.) and product offerings, and participate in their revision.
- Maintain access to Quantum-Si’s most recent literature and marketing information so that they can be provided to customers with a need.
- Deliver ideas and occasionally participate in webinars and other marketing campaign tactics
- Attend tradeshows in region as needed
Qualifications
Baseline skills/experiences/attributes:
- 4-year Bachelor’s degree in life sciences, biology, or related field
- Masters/PhD preferred but not required if have 2+ years lab experience
- 2+ years field application or similar technical support roles required OR combination of lab experience with technical support roles (e.g. runs core lab facilities and interacts with customers to train them on instruments)
- Strong technical background in one or all of the following: NGS, proteomics, Mass Spectrometry.
- Ability to understand different research areas (e.g. neuroscience, immunology, oncology) and stay up to date on scientific applications in these areas
- Excellent written/oral communication skills
- Take initiative and have a strong growth mindset
- Bi-lingual in English and French, German, or Spanish
Location and Travel Expectations:
- This position is remote.
- Candidate location preference: Germany (will consider: Netherlands/Belgium)
- Candidate should be within 50 miles/25 kms proximity to airport.
- This position will require travel not to exceed 75% (3 weeks per month)
- Scheduling of site visits will be your responsibility in conjunction with Account Managers, subject to approval by FAS manager.
Quantum-Si does not accept agency resumes.
Quantum-Si is an E-Verify and equal opportunity employer regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines.
