The Challenge


Qualtrics is, quite literally, inventing a new category of software--one that allows companies to collect, analyze, and act-on customer, product, company, and employee feedback. The Qualtrics User Experience team is a group of designers and researchers who work on all aspects of Qualtrics’ product line to imagine new functionality and improve existing features. Our research challenge is to understand our current and prospective customers (their needs, their experience, etc.) so that we can improve the existing Qualtrics platform and define a vision for our products.


Qualtrics is looking for a summer research intern who can (under the guidance of the UX Research team): create research plans, conduct research (interviews, surveys, usability studies, etc), present findings, and facilitate product improvement work. If you are within one year of graduation and looking to springboard your career into software User Experience Research, Qualtrics is the place you’re dreaming of!

A Day in the Life

  • Grab some cereal and coffee in our breakfast area
  • Meet with stakeholders to understand business questions, research needs on a project you own
  • Work on an interview discussion guide with feedback from a Senior Researcher
  • Provide insight to a product team about whether customers are apt to use a feature
  • Have lunch with the team at a table in the office overlooking Puget Sound (catered lunch 4 times a week)
  • Conduct an interview with a customer to understand their work and how we can make the customer’s work easier
  • Break up the day with a game of Ms. Pac Man in our arcade; post about your high score in the Seattle Arcade Slack message group
  • Create a report presentation to share insights with a product team


What You’ll Learn/Gain

  • Learn how to conduct impactful UX research for a high profile software company
  • Learn how to generate insights from interviews, surveys, experiments, and other types of research methods
  • Learn how User Experience teams function within a company and what makes a successful UX Researcher
  • Learn research best practices from an amazing group of 4 UX researchers with a combined 45+ years of industry experience
  • Work closely with UX designers who will show you how to make design impact with research
  • Create a great case study for your portfolio

 

The Expectations for Success

  • You are within 1 year of graduation (undergraduate or graduate) from a program in Human-Centered Design, HCI, Human Factors, or Psychology
  • You have a solid understanding of the user-centered design process
  • You have experience conducting interviews and usability studies as part of coursework or another internship
  • You have worked on software user-centered design projects are part of your coursework or another internship
  • You’re a great collaborator
  • You love learning, you’re proactive, and you are passionate about the power of research  to shape software products

 

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