Qualtrics is a rapidly growing software as a service company backed by three of the top
venture capital firms in the world, Sequoia Capital, Accel Partners and Insight Venture
Partners. Our world-leading insight platform has transformed the way businesses collect,
analyze, and act on valuable insights that drive better decision-making. We offer a single
insight platform that captures customer, market, and employee insights in one place.
Whether you are building voice of customer, employee engagement, or market research
programs, you can do it all on Qualtrics. We are doing just that for many of the world’s
most forward-thinking brands including: HP, Wells Fargo, JetBlue, and Marriott
International.
Qualtrics has more than 8,000 enterprise customers worldwide, over 1,000 employees, very
strong quarter-over-quarter revenue growth and notable profitability since inception. Come
see why our employees and customers love being part of the Qualtrics team!

Job Description

As a Solution Architect you will combine your business acumen and deep technical,
hands-on experience to help large enterprises leverage the power of the Qualtrics platform
and transform their business. In this role, you will work with business and technical
decision makers from our largest accounts, as well as Qualtrics’ technology partners and
account teams.
Solution Architects engage early in the project lifecycle where the customer is just beginning
to define the vision, imagine what is possible and determine if it’s feasible. The role
requires an affinity for solution selling, technology evangelism and customer engagement.
The ability to win the hearts and minds of our customers while explaining abstract technical
concepts as they relate to business value, is a must.
You will lead Project Discovery and Design Sessions as well as Project Scoping conversations
in order to validate the customer solution and articulate the business impact of the solution.
You will accomplish this by designing technical solutions that meet customer’s business
objectives. This role requires a high degree of cross-functional collaboration with Sales,
Engineering, and customers.
The position will provide technical expertise for scoping and defining solutions for customers
with needs beyond the typical platform capabilities. It will also be an opportunity to

influence the product roadmap by contributing to solutions utilized across multiple customer
projects. This position will report directly to the Director of Solution Architects.

Responsibilities

● Design and document custom solutions for individual customer’s needs by adapting the
platform capabilities to the needs of Qualtrics’ enterprise-level customers.
● Work collaboratively with Sales, Engineering, and other teams to ensure compelling
solutions are created by presenting to customer executive and IT teams.
● Assist in driving sales pipeline while ensuring achievement of Professional Services billing
targets.
● Establish strong relationships with the customer’s key technical and business decision
makers.
● Understand the customer’s business requirements in order to articulate the solution’s
business value.
● Assist with driving operational efficiencies across the Professional Services team.
● Keep up to date with market trends in target industry, competitive insights and industry
regulatory/compliance requirements.
● Maintain an expert knowledge of the Qualtrics Research Suite and other products.
● Be a self-starter who takes ownership of opportunities, works independently, manages
multiple simultaneous projects, and deals well with ambiguity and last-minute changes.
● Have the ability and passion necessary to maintain technical excellence with emerging
technologies, including competitive technologies, while continuing to manage customer
opportunities.

Requirements

● Technical BS degree, Computer Science or Math background
● Solution design experience or experience implementing custom solutions for enterprise
customers.
● Comfortable with reviewing and editing an existing code base for an enterprise-grade
technology stack.

● Deep understanding of cloud computing technologies, business drivers, and emerging
computing trends and their impact on target industry organizations.
● Three or more years of architecture, design, implementation, and/or support of highly
distributed applications.
● Prior work experience in a Consulting/Architecture position within a software and/or
services company that includes excellent written and verbal communication skills.
● Experience in several of the following areas: Software design or development,
Application Design, Systems Operations / Management, Database architecture, IP
Networking, Storage, and IT Security.

 

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