The Implementation Team is at the heart of Qualtrics. The initial onboarding experience establishes the client relationship and sets the tone for the partnership. We understand our client’s goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements. We have impressive members on this team, and are always looking for more amazing talent!
What success looks like in the role
You will know you are doing a great job when you successfully onboard our clients, ultimately resulting in high renewal and expansion rates. You build strong, lasting relationships with clients, are a creative and analytical problem-solver. You support the Sales team in pursuit of large deals, have outstanding organizational skills to juggle multiple priorities, and are a superb communicator. Most importantly, you care deeply about our clients and provide them a world-class experience.
A Day in the Life:
Quickly become an expert on the Qualtrics Insight Platform and related solutions
Solve complex technical implementations both independently and in a team environment
Clearly communicate solutions back to clients through phone and email
Train and teach clients on specific and new aspects of the Insight Platform and related solutions
Help scope projects by gathering technical requirements and understanding timelines and deliverables
Serve as primary point of contact for clients during implementation and manage the project to completion
Work with our Product Management and Engineering teams to troubleshoot implementations
Continually adapt and develop in-depth product knowledge and learn new technologies