Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to be responsible for the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 9,000 enterprises worldwide, including more than 80 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.
Whether you are building voice of customer, employee engagement, or market research programs, you can do it all on Qualtrics. We are doing just that for many of the world’s most visionary brands including HP, Wells Fargo, JetBlue, and Marriott International.
As Qualtrics continues to scale rapidly, our customers have growing expectations on the services we provide in tandem with our software. Since we are the preeminent experience company, customers expect us to offer an outstanding experience whenever they work with Qualtrics. As we strive to hit an ever higher bar, we are looking for operational leaders who can spearhead creative initiatives to rethink our services experience.
Expectations for Success
As a program manager in our services department, you will be empowered to enact change in our professional services business. You will lead efforts to improve our tools and processes as well as any interactions between our service lines and other departments of Qualtrics like engineering, sales, finance, and customer success.
You should have experience working in a professional services role and understand the fundamentals of operating a business in that setting. You will be idea driven and analytically minded. You will be able to execute massive change in an organization.
We believe strongly in service design and our operations team has an outward-in mindset mirroring our company’s core tenant of being customer obsessed.
You should have experience at a best-in-class consultancy or at a tech company in a program management role. Ideally, you will have experience doing both.
BA / BS degree
2-5 years of work at a top-tier consulting firm or in a professional services company or in program management at a technology company
Analytical & problem-solving abilities
Experience handling priorities and timelines without significant oversight
Ability to present in front of large groups and executives clearly and concisely
Experience in design and change management is helpful