Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.
Whether you are building voice of customer, employee engagement, or market research programs, you can do it all on Qualtrics. We are doing just that for many of the world’s most forward-thinking brands including HP, Wells Fargo, JetBlue, and Marriott International.
As Qualtrics continues to scale rapidly, our customers have increasing expectations on the services we provide in tandem with our software. Customers expect us to offer an insanely great experience whenever they interact with us since we are the world’s preeminent experience company. As we strive to hit an ever higher bar, we are looking for operational leaders to who can spearhead innovative initiatives to rethink our professional services experience.
As Qualtrics continues to scale rapidly, our customers have increasing expectations on the services we provide in tandem with our software. Customers expect us to offer an insanely great experience whenever they interact with Qualtrics since we are the world’s preeminent experience company. As we strive to hit an ever higher bar, we are looking for operational leaders who can spearhead innovative initiatives to rethink our services experience.
As an operations program manager in our services department, you will lead efforts to improve our operations across our service groups as well as any interactions between our service groups and other departments of Qualtrics like engineering, sales, finance, and customer success. You will be the main point of escalation when our service professionals require direction.
We believe strongly in service design and in this role, you will have an outward-in mindset mirroring our company’s core tenant of being customer obsessed. In this role, you will run experiments that we can learn from, iterate on, and continuously improve the way we operate. You will need to have an analytical ability to break down complex problems to the lowest common denominator to understand the root cause. You will report directly to the head of professional services operations.
BA / BS degree; MBA preferred
Experience and/or major in operations
5+ years work experience or equivalent
Technical or Operations background
Advanced analytical & problem-solving abilities
Ability to manage priorities and timelines without significant oversight
Ability to present in front of large groups and executives clearly and concisely