About Qualtrics:

Qualtrics is a rapidly growing software-as-a-service company and provider of the world's leading customer insight platform. Qualtrics is backed by three of the top venture capital firms in the world, Sequoia Capital, Accel Partners and Insight Venture Partners.

More than 8,500 enterprises worldwide, including half of the Fortune 100 and 99 of the top 100 business schools, rely on Qualtrics technology. Our solutions make it fast and easy to capture customer, employee and market insights in one place. These insights help our clients make informed, data-driven business decisions. Global enterprises, academic institutions and government agencies use Qualtrics to collect, analyze and act on voice of the customer, customer satisfaction, employee engagement, and 360-degree feedback.

The Challenge:

The Qualtrics DevOps Team hates DevOps, we hate it so bad we’re trying to code ourselves out of a job.  Rather than wasting time discussing what DevOps means, we’d like to talk about the current boulders we’re moving.  First and foremost we’re trying to remove barriers that would keep developers from executing faster than our competitors.  This means full stack support, from automated provisioning, isolated dependencies, alerting, monitoring, log aggregation, metrics, backups, data layers as a service, automated build and test, and orchestration.  We need an experienced engineer who can help us build world class development support that won’t require hundreds of engineers to maintain at scale.

What success will look like in this role:

When the sins of system engineers of the past have been thoroughly washed away and all that’s left is elegant simple workflows that scale flawlessly, when engineers and operations blend into a single organism focused on giving our customers what our competition can’t, when engineers leave our organization for greener pastures only to come crawling back because they miss the ease of successfully getting their code to production, you’ve succeeded at DevOps here at Qualtrics.

A Day in the Life:

  • Research, test, and pilot a new metrics collection system that can be reused for any application stack.
  • Swap out an old configuration management system for a simplified orchestration workflow focused on applications not VMs.
  • Give developers a better way to keep secrets secret.  Prototype reusable patterns and tools then coach developers on how you do it right.
  • Conduct a training on how to containerize your build process so it can go anywhere and your dependencies are represented clearly in your code.
  • Deconstruct an old file store, then swap it out with something simpler to maintain without your customers ever knowing.

Here are the skills that will lead to success:

  • Educated both with a minimum of a Bachelor’s degree in a technical field, and at the school of hard knocks.
  • Senior Systems Engineer experienced with breadth and depth
  • Someone willing to bleed with their brothers/sisters in arms
  • Perspective - we need someone to see the problems miles off before the expense cost explodes
  • Bring an always win attitude
  • No grumpy token System Admins need apply
  • Articulate enough to explain ideas/concepts outside a developers wheelhouse simply and effectively

 

 #LI-KY1



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