The Challenge

Client Success at Qualtrics is serious business. From onboarding, training, and ongoing implementation, we assist clients throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, recommend solutions to the challenges they face.

Because we listen carefully to our clients, we are a wellspring of innovation. We champion new ideas inside Qualtrics to drive operational improvements and product enhancements and refuse to rest until these problems are solved. Qualtrics makes sophisticated research simple, and we won’t stop until everyone is a researcher.

 

The Expectation for Success

  • BS Computer Science (preferred) or Information Systems
  • 5+ years experience 
  • Proficient with web-related technologies including HTML/CSS and JavaScript
  • Ability to build strong, lasting relationships with clients 
  • Organizational skill to manage multiple priorities and concurrent implementation projects
  • Superb communicator who empathizes with the customer
  • Creative and analytical problem-solver who can independently develop new solutions to vexing problems
  • Knowledge of standard project management concepts, practices, and procedures
  • Outstanding communication skills and the ability to inspire others
  • Detail-orientation with an ability to meet aggressive goals

 

Even Better if you Have ... 

  • The ability to speak German fluently, to assist in the implementation of solutions for clients within the DACH region 
  • Experience working for a SaaS company
  • Knowledge of standard project management concepts, practices, and procedures
  • PMP certified
  • Deep understanding of the web and the technologies that power it
  • Well versed in integrating technology systems 
  • Experience with various technologies and languages, such as XML, HTML, CSS, Ruby on Rails, Java, PHP, JavaScript, SQL, MySQL, Jquery, JSON
  • Worked on teams that have used Agile methodologies (e.g. Scrum, Kanban)

 

A Day in the Life 

  • Develop and manage detailed implementation project plans and serve as the primary point of contact with enterprise customers during the implementation, and lead a cross-functional team of SME’s to execute the plan
  • Coordinate with functional leaders internally to push projects toward target milestones and communicate to stakeholders, keeping them fully informed of project status
  • Proactively manage changes in project scope, identify potential risks, and devise and execute contingency plans
  • Provide technical guidance on the initial setup and configuration of the Qualtrics platform in the client’s organization
  • Lead “out of the box” integrations with client systems, particularly Salesforce, Adobe and other CRM and visualization software
  • Setup single sign-on capability for large scale clients
  • Design and provide trainings that equip clients with proper knowledge in order to drive fast  adoption of our platform
  • Create and build content for Qualtrics’ implementation guides, best practices, and certification programs
  • Design customized reporting dashboards that meet client reporting needs
  • Maintain an expert knowledge of the Qualtrics Research Suite and all other products

 

Qualtrics is an equal opportunity employer 

Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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