Basecamp, Product Enablement Consultant
Basecamp, Product Enablement Consultant
- Proactive and customer-centric mindset, always seeking ways to improve the customer experience
- Strong communication and collaboration skills, able to work effectively with cross-functional teams
- Ability to break down complex concepts and create clear, engaging enablement content
- Data-driven approach to measuring the effectiveness of enablement initiatives and iterating based on feedback
- Passion for continuous learning and staying up-to-date with industry trends and best practices
- Exposure to a wide range of customers and industries, allowing you to develop a deep understanding of their unique needs and challenges
- Opportunities to collaborate with and learn from experts across various functions, including marketing, product, and customer success
- Access to professional development resources and mentorship to support your career growth within enablement and beyond
- Increase customer adoption and success by developing and maintaining e-learning training content such as courses, demos, and other training material
- Maintain the training curriculum library to align with customer needs, goals, and learning objectives.
- Drive product innovation by gathering and synthesizing customer feedback and insights, and collaborating with product teams to prioritize enhancements
- Enhance the onboarding experience for new customers by creating engaging and informative content, such as user guides, tutorials, and best practice guides
- Measure and report on the impact of enablement initiatives, using data to continuously optimize and improve our approach
- Fast learner with technical aptitude that enables you to gain expertise across multiple Qualtrics products and various instructional design tools.
- Strong attention to detail to produce high-quality and polished customer-facing content.
- 4-7 years of demonstrated experience in customer enablement, product enablement, or a related field, such as customer success, product marketing, or sales enablement, with a focus on content development and technical writing or online instructional design.
- Strong project management skills, with the ability to prioritize and execute multiple initiatives simultaneously.
- Excellent written and verbal communication skills, with the ability to adapt to different audiences and formats.
- Knowledge of curriculum development and adult learning methodologies, along with familiarity with enablement tools and technologies, such as learning management systems, content management platforms, and analytics tools.
- Preferred experience in writing, creating, and evaluating assessments and certification exams.
- Experience in video editing is a plus.
- We are a collaborative, diverse, and inclusive team that values creativity, experimentation, and continuous improvement
- Our work has a direct and meaningful impact on the success of our customers and the growth of our company
- We are committed to supporting each other's professional development and career growth, with regular opportunities for learning, mentorship, and advancement
- We embrace a culture of transparency, trust, and respect, where everyone's voice is heard and valued
- $1800 USD Experience bonus to be used for an “Experience” of your choosing
- Competitive salary, performance bonuses, generous savings fund match.
- Quarterly Wellness Reimbursement, can be used for activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
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