Solutions Architect

Qualtrics is a rapidly growing software as a service company backed by three of the top venture capital firms in the world, Sequoia Capital, Accel Partners and Insight Venture Partners.  Our world-leading insight platform has transformed the way businesses collect, analyze, and act on valuable insights that drive better decision-making.  We offer a single insight platform that captures customer, market, and employee insights in one place.

Whether you are building voice of customer, employee engagement, or market research programs, you can do it all on Qualtrics.  We are doing just that for many of the world’s most forward-thinking brands including: HP, Wells Fargo, JetBlue, and Marriott International.

Qualtrics has more than 8,000 enterprise customers worldwide, over 1,000 employees, very strong quarter-over-quarter revenue growth and notable profitability since inception.  Come see why our employees and customers love being part of the Qualtrics team!

 

Job Description

As a Solution Architect you will combine your business acumen and deep technical, hands-on experience to help large enterprises leverage the power of the Qualtrics platform and transform their business.  In this role, you will work with business and technical decision makers from our largest accounts, as well as Qualtrics’ technology partners and account teams.

Solution Architects engage early in the project lifecycle where the customer is just beginning to define the vision, imagine what is possible and determine if it’s feasible.   The role requires an affinity for solution selling, technology evangelism and customer engagement.   The ability to win the hearts and minds of our customers while explaining abstract technical concepts as they relate to business value, is a must.   

You will lead Project Discovery and Design Sessions as well as Project Scoping conversations in order to validate the customer solution and articulate the business impact of the solution.

You will accomplish this by designing technical solutions that meet customer’s business objectives. This role requires a high degree of cross-functional collaboration with Sales, Engineering, and customers.

The position will provide technical expertise for scoping and defining solutions for customers with needs beyond the typical platform capabilities. It will also be an opportunity to influence the product roadmap by contributing to solutions utilized across multiple customer projects. This position will report directly to the Head of Solution Architects.  

 

Responsibilities

  • Design and document custom solutions for individual customer’s needs by adapting the  platform capabilities to the needs of Qualtrics’ enterprise-level customers.  
  • Work collaboratively with Sales, Engineering, and other teams to ensure compelling solutions are created by presenting to customer executive and IT teams.
  • Assist in driving sales pipeline while ensuring achievement of Professional Services billing targets.
  • Establish strong relationships with the customer’s key technical and business decision makers.
  • Understand the customer’s business requirements in order to articulate the solution’s business value.
  • Keep up to date with market trends in target industry, competitive insights and industry regulatory/compliance requirements.
  • Maintain an expert knowledge of the Qualtrics Research Suite and other products.
  • Be a self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous projects, and deals well with ambiguity and last-minute changes.
  • Have the ability and passion necessary to maintain technical excellence with emerging technologies, including competitive technologies, while continuing to manage customer opportunities.

 

Requirements

  • Technical BS degree, Computer Science or Math background
  • Solution design experience or experience implementing custom solutions for enterprise customers.
  • Comfortable with reviewing and editing an existing code base for an enterprise-grade technology stack.
  • Deep understanding of cloud computing technologies, business drivers, and emerging computing trends and their impact on target industry organizations.
  • Five or more years of architecture, design, implementation, and/or support of highly distributed applications.
  • Prior work experience in a Consulting/Architecture position within a software and/or services company that includes excellent written and verbal communication skills.
  • Experience in several of the following areas: Software design or development, Application Design, Systems Operations / Management, Database architecture, Virtualization, IP Networking, Storage, IT Security, Linux, HPC.

#LI-JB2

Apply for this Job
* Required
File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Qualtrics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Share this job: