Company Description

Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.

Primary Responsibilities

  • Advocate for clients as part of a world-class Operations & Strategy team
    • Generate insights into the customer experience and socialize findings to drive large-scale change
    • Mobilize cross-functional initiatives to improve company operations and increase customer satisfaction
    • Develop relationships with other senior leaders and partner with them to make decisions that will benefit our clients
  • Utilize technical skillsets to provide strategic direction and insight
    • Be a liaison between engineering and client success team
    • Create, transform, and manage complex data sets into easy-to-use metrics in a data visualization platform (Tableau, Excel, MySQL)
    • Understand, document, and communicate business rules, data, and standard operating procedures
    • Implement changes to processes and tools in response to evolving needs of the Client Success team
    • Increase department-wide productivity by scaling and optimizing processes, automating activities with new systems and tools, and delivering key reports and analyses
  • Manage and Develop Automated Client Touch Model
    • Work with Client Success Managers to refine and expand Qualtrics low-touch model (Python, SFDC, Marketo)
    • Collaborate with Sales Operations, Marketing, Demand Generation, and Global Operations to manage customer life cycle of low touch client
    • Expand CS automated task and notification system (SFDC, Snaplogic)

Minimum Qualifications

  • Bachelor’s degree preferably in economics, information systems, math, engineering or statistics
  • 3+ years of experience solving complex business problems
  • Working proficiency with SQL, Tableau, Excel, Python , R, Email HTML/CSS, and relational databases development
  • Ability to juggle numerous priorities and project deadlines
  • Superb communication skills and ability to influence and build cross-functional relationships
  • Resourcefulness in the face of challenges and ambiguity
  • Enthusiasm and creativity that inspires others

Preferred Qualifications

  • Prior programming/ software development experience
  • Experience in the SaaS industry
  • Working proficiency with Salesforce, Snaplogic, and Marketo

About the Team

Client Success is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist clients throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, recommend solutions to the challenges they face. Because we listen carefully to our clients, we are a wellspring of innovation. We advocate for customers inside the company, driving operational improvements and product enhancements. At Qualtrics, we refuse to rest until our clients succeed.

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