At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.
8,500+ organizations worldwide and more than 3/4 of the Fortune 100 rely on Qualtrics Experience Management to collect and analyze feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can continually assess the quality of their four core experiences—customers, employees, products, and brands. They can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with customers and employees.
The Client Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist clients throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, recommend solutions to the challenges they face. We are looking for scrappy individuals to join our group and have a huge impact on client retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!
Qualtrics is seeking a full-time Client Success Analyst who can ensure our clients are lifetime Qualtrics champions. If you are graduating with a Bachelor’s degree in Spring 2017, are a superb communicator and problem-solver, have the ability to build strong relationships, and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.
What Success Looks Like in the Role
You will know you are doing a great job when your clients renew and expand their usage of Qualtrics. You have outstanding organizational skills to juggle multiple priorities and are an excellent communicator who empathizes with the audience. You are resourceful in the face of challenges, and refuse to give up until our clients succeed.
A Day in the Life
Wake up. Grab yourself some cereal at the breakfast bar. Feed leftovers to Barnaby.
Drive Client Success in the Small to Medium Business (SMB) Segment by converting users in a client organization into Qualtrics champions
Manage a portfolio of 100-150 client accounts
Establish success plans that clarify client goals and enable them to measure their progress
Understand clients’ business challenges and industry trends and prepare content that educates users on how to fully utilize the Insight Platform
Collaborate cross-functionally to improve overall customer experience leading to greater satisfaction and loyalty among our clients
Motivate your clients to carry their love of Qualtrics to other organizations
Qualtrics is an Equal Opportunity Employer
Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.