At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.
9,000+ organizations worldwide and more than 3/4 of the Fortune 100 rely on Qualtrics Experience Management to collect and analyze feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can continually assess the quality of their four core experiences—customers, employees, products, and brands. They can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with customers and employees.
The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, recommend solutions to the challenges they face. We are looking for scrappy individuals to join our group and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!
Qualtrics is seeking a Portfolio Success Manager who can ensure our customers are lifetime Qualtrics champions. If you are a superb communicator and problem-solver, have the ability to build positive relationships, and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.
What Success Looks Like in the Role
You will know you are doing an outstanding job when your customers renew and expand their usage of Qualtrics. You have excellent organizational skills to juggle multiple priorities and are a great communicator who empathizes with your audience. You are inventive in the face of challenges, use your expertise to consult on best practices, and refuse to give up until our clients succeed.
|Mike Treiser is Customer Success Manager in Qualtrics’ Provo, Utah office. He holds a BS in Economics with minors in BA and Entrepreneurship from the University of Florida. Prior to Qualtrics, Mike worked at Deloitte Consulting as an Analyst and a Consultant. Mike describes Qualtrics in three words... Keeping people first. Read more about Mike's story to see a day in the life of a current CSM.|
A Day in the Life
- Drive Customer Success by converting users in a client organization into Qualtrics champions
- Manage a portfolio of 80-100 customer accounts
- Establish success plans that clarify customer goals, consult with them on how to execute, and enable them to measure their progress
- Understand customers’ business challenges and industry trends and prepare content that consults users on how to fully utilize the Insight Platform
- Collaborate cross-functionally to improve overall customer experience leading to greater satisfaction and loyalty among our clients
- Motivate your clients to carry their love of Qualtrics to other organizations
Qualtrics is an Equal Opportunity Employer
Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.