Why Qualtrics?


Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy.  Join us on this adventure that can open many doors! Join a company that is dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment.


The Challenge

With Qualtrics poised to continue its incredible growth into 2021, the Global Enablement team is expanding!  The Customer Success Enablement group is tasked with driving enablement of strategic mastery skills, product knowledge and domain knowledge to secure expansion & renewal of the Qualtrics Experience Management platform.

The processes, tools, curriculum and training designed and delivered by this team are critical in the success of the Customer Success organisation.  Specifically, the work of the EMEA CS Enablement Specialist will ensure that our team members continue to understand our products, understand our methodology, and deliver value with our customers. This specialist is responsible for training CS reps on how to drive end-to-end success of our platform with our customers and in the marketplace as quickly as possible.

To achieve the team mission, every member must demonstrate significant ownership and is involved in building curriculum, implementing processes and tools, defining and holding accountability to key metrics, and leading training with the Customer Success organisation.  The success or failure of this team is measured as one of the key metrics of the company, meaning it is highly valued by and visible to senior leaders and the Qualtrics executive team. 


The Expectation for Success

You will know you are doing an extraordinary job when you have a reputation for empowering new and ramped Customer Success reps to do their best work, which in turn enables our customers to transform their businesses. What makes this role unique is that every day is different and exciting. Some days will be spent delivering trainings for the global organisation, while others will be focused on coaching reps and working in small teams. You demonstrate a professional attitude and demeanor when interacting with others and a willingness to go above and beyond for customers and reps. You continue to prove that you are an out-of-the-box thinker who is able to be proactive and autonomous in their work.


A Day in the Life

  • Own EMEA Customer Success onboarding programme
    • Deliver all live training sessions
    • Manage logistics, coordination, and scheduling of all CS new hires
    • Work with various teams to continuously refine/optimise onboarding programme
    • Utilise data to pivot and improve the experience of reps 
  • Develop, lead, and manage ongoing training for EMEA CS reps and managers 
    • Support GTM teams in enabling customers to find value in our product
    • Plan, coordinate logistics for, and oversee the execution of world-class events and trainings for CS teams around the globe
    • Develop and implement a scalable solution for supporting the global Customer Success team with new hire training and continued education 
    • Work cross-functionally with other departments and key leaders to ensure success at all levels
    • Assist with day-to-day capacity management of team and coordination of team resources
    • Provide clear communication both internally and externally to ensure processes are understood, knowledge exchanged, and questions answered
    • Proactively seek ways to improve the Customer Success enablement plan 
    • Identify gaps in the learning journey and provide solutions


Skills/Experience Required

  • Bachelor’s degree
  • 3+ years experience in corporate training/onboarding role (in-person/virtual)
  • 2+ years experience in a combination of consulting, account management, strategy, operations, or equivalent field
  • Coaching experience (1:1 and/or group)
  • Building strong relationships with cross-functional teams and managing stakeholders
  • Fluent English is a prerequisite; fluency in German, French, and/or Spanish is a bonus
  • Track record of prioritising and managing multiple projects and following through on issues in a timely manner
  • Familiar with modern and creative approaches to learning, including experience with Micro-learning, personalised learning journeys, learning reinforcement and gamification
  • Entrepreneurial spirit with a high tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to various audiences effectively

Skills/Experience Desired

  • Experience with Customer Management lifecycle contributing to customer renewals and account growth
  • Data-driven coaching experience
  • Tech industry experience



To learn more about what we value read about it directly from our employees Qualtrics Life stories

Apply for this Job

* Required

When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Qualtrics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.