As a Principal Global Program Manager you will define and drive the Customer Zero program at Qualtrics. You will inspire Qualtrics to deliver the best possible Experience Management platform, products, and solutions by making it a mission critical part of running our own business. You will do this by designing and overseeing the implementation of our own XM program. You will identify and catalog internal use cases for all of the products and solutions we ship, across the entire company (including Customer Success, People Ops, Marketing, Global Operations, Product, Engineering, and more). You will work with those program owners to onboard their use cases to Qualtrics, and you will collaborate with our Delivery team to ensure these programs are set up for success. And you will partner with our XM Scientists and UX Research teams to ensure we are running a best-in-class XM program design using the latest methodologies that we encourage our customers to adopt.
Expectations for Success
This highly visible role will interface frequently with leaders and individual contributors across Qualtrics. You’ll regularly interact with teams and leaders across Qualtrics, including C-level executives, to understand their needs and build the right mechanisms and models to meet them. You will create reporting mechanisms, streamline internal processes, and drive operational efficiencies. And you'll constantly be looking for new challenges that our organization faces and proactively solving them.
The best candidate will have the ability to communicate effectively and establish credibility with both technical and non-technical partners, including executive staff. This person will define processes and bring structure where there is none, to enable our company to build a scalable and successful XM practice. This person will look ahead and proactively identify organizational bottlenecks, and put plans in place before they impact the team. They will have a track record of influencing without authority, dealing with ambiguity, and balancing competing goals and objectives from multiple organizations in order to find common value for each group.
Qualifications and Requirements
Bachelor's degree or higher
7+ years of program or project management experience
Experience leading cross-functional teams to deliver projects with multiple dependencies and constraints
Excellent command of verbal and written communication for all levels of technical and non-technical stakeholders
Experience defining programs, writing detailed requirements, and delivering projects that meet dynamic business needs
Demonstrated ability to drive to clarity and collaborative results in ambiguous situations