Solutions Strategist, Customer Experience (Singapore)
Qualtrics is the technology platform that organisations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organisations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! Join a company that is dedicated to your ideas and growth, recognises your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment.
Our mission is to drive the CX business forward. As stewards of the CX business, we are focused on driving CX revenue, winning (especially within key accounts), and supporting strategic initiatives that will increase CX sales.
Hyper-focused on CX strategy and revenue growth. To do so, this role will take a highly proactive approach to key account reviews, strategy and sales campaign execution. In other words, this role will be the ‘tip of the spear’. We will go deep on strategic accounts where there are domino effects, be proactive in creating opportunities, know everything about our competitors, and build credibility with clients via our CX expertise to support our growth in the region.
Expectations for Success:
- Accountable to CX ‘new bookings’ revenue goals
- Represents Sales’ best interest via ‘dotted line’ into CX business unit
- Develops center of excellence around competitive intelligence
- Breakdown obstacles and challenges in the way of winning in region
- Support for strategic initiatives such as Product, Content Generation, CX POV,
Analyst Reports (e.g., Forrester Wave), Events and Account Based Marketing
In sum, this role is focused on supporting our sales teams in APJ via strategies and initiatives that will move the CX business forward in a meaningfully way.
A Day in the Life:
- Drives new revenue from key strategic accounts
- Proactively engages the sales organization to penetrate key strategic accounts
- Works closely with sales leadership to forecast and direct internal resources to key
- Conducts deal reviews with the Enterprise sales team and ensures accurate
- Conducts 1on1 account planning and strategy sessions with the Enterprise sales team
- Creates and leads training for the sales organization
- Contributes to product and business development activities
- Support marketing and brand activities to grow mindshare in region
- Provides CX thought leadership support in client meetings
Qualifications & Requirements:
- At least 8-10 years extensive CX program experience and knowledge
- Extensive experience interacting with clients in both pre- and post-sales capacities
- Experience as an external consultant (preferably has experience as both an internal and external consultant)
- Exceptional presentation skills
- Willingness and ability to work in a quota-carrying sales environment
- Willingness and ability to build expertise in Qualtrics' products and solutions
- Willingness and ability to travel between 25-40%