The Client Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist clients throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, recommend solutions to the challenges they face. We are looking for scrappy individuals to join our group and have a huge impact on client retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!
Qualtrics is seeking a full-time Manager for the Client Success team who can lead a team of Insight Consultants to ensure our clients are lifetime Qualtrics champions. If you have an MBA from a top-tier university, have 5+ years of experience in a client-facing role with at least 3 years of leadership experience, and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.
What success looks like in the role
You will know you are doing a great job when your team’s clients renew and expand their usage of Qualtrics. Team members can depend on you for guidance. You can to train and mentor your team, provide direct and actionable feedback and are an excellent communicator. You care about the customer experience, have detail-orientation and love market research! You are resourceful in the face of challenges, and refuse to give up until our clients succeed.
A day in the life
Own a large P&L with accountability for achieving quarterly and annual revenue and expense targets. Manage team capacity, forecasting and resource allocation.
Build and develop a team of world-class insight consultants. Train and mentor team members into top-flight consultants that help customers maximize the value they get from Qualtrics solutions.
Accurately evaluate performance of team members and provide direct and actionable feedback.
Develop new strategies and techniques to improve the quality and breadth of services we provide to customers and the value they get from Qualtrics solutions.
Work with cross-functional counterparts to solve client problems, improve our solution offerings, improve the overall customer experience.
Communicate team impact and results to key stakeholders and act as an advocate for the team within Qualtrics.
Develop a strong knowledge of the entire suite of Qualtrics solutions.