Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organisations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy.  Join us on this adventure that can open many doors! Join a company that is dedicated to your ideas and growth, recognises your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment.

The Challenge

As a Solutions Architect you will combine your research and business acumen along with deep technical, hands-on experience to help large enterprises leverage the power of the Qualtrics platform and Qualtrics Research Services in order to transform their business.  In this role, you will work with research and technical decision-makers from our largest accounts, as well as Qualtrics’ technology partners, research services delivery teams and customer account teams.

Solutions Architects engage early in the project lifecycle where the customer is just beginning to define the vision, imagine what is possible and determine if it’s feasible. The role requires an affinity for market research & research design, solution selling, technology evangelism and customer engagement. The ability to win the hearts and minds of our customers while explaining market research methodologies and abstract technical concepts as they relate to business value, is a must.   

Expectation for Success

You will lead Project Discovery and Design Sessions as well as Project Scoping conversations in order to validate the customer solution and articulate the business impact of the solution.

You will accomplish this by designing market research and technology solutions that meet customer’s business objectives. This role requires a high degree of cross-functional collaboration with Sales, Research Services Delivery, Implementation, and customers.

The position will provide technical expertise for scoping and defining solutions for customers with needs beyond the typical platform capabilities. It will also be an opportunity to influence the product roadmap by contributing to solutions utilised across multiple customer projects.

A Day in the Life

  • Design and document custom market research and technical solutions for individual customer’s needs
  • Adapt Research Services capabilities, alongside the capabilities of the Qualtrics platform, to the needs of Qualtrics’ enterprise-level customers
  • Identify optimal research methodology (brand tracking, segmentation, conjoint analysis, etc.), technology solutions, and delivery teams
  • Assist in driving sales pipeline while ensuring achievement of Research Services billing targets
  • Establish strong relationships with the customer’s key research, technical and business decision makers
  • Understand the customer’s business requirements in order to articulate the solution’s business value
  • Assist with driving operational efficiencies across the Research Services team

Meet the team

Bill is an alumnus of the University of New South Wales and started his career at Millward Brown. was born in Shanghai but grew up in Darwin. For those unfamiliar with Australian geography, it's a remote, tropical city on the northern tip of the continent, closer to Indonesia than any other major Australian city. I spent a large part of my childhood there, barefoot and getting into all sorts of adventures. Now Bill is part of the Research Services team as a Research Manager at Qualtrics.


  • 3 to 5 years market research or technical design experience
  • In-depth knowledge of market research methodologies, specifically those related to brand research
  • Ability to elicit customer needs through scoping and design sessions and translate into technical and research solutions
  • Ability to navigate a complex and changing environment while working with multiple internal and external stakeholders
  • Experience preparing client-facing presentations and interacting with c-suite, management, and individual contributor roles
  • Keep up to date with market trends in market research, target industry, competitive insights and industry regulatory/compliance requirements
  • Maintain expert knowledge of the Qualtrics Brand Experience, Core XM, and other products
  • Self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous projects, and deals well with ambiguity and last-minute changes.
  • Ability and passion necessary to maintain research expertise with emerging methodologies and technologies, including competitive technologies, while continuing to manage customer opportunities.

What Differentiates Us From Other Companies

  • Work-life integration is deeply important to us - we have frequent office events and team outings to connect with our coworkers
  • We take pride in our office design aimed at cultivating creativity in open and collaborative workspaces
  • On top of the standard benefits package (medical, dental, vision, life insurance, etc), we provide snacks, drinks, and free lunches in our office
  • We believe in sharing Qualtrics success which is part of the compensation for all employees
  • To learn more about what we value read about it directly from our employees Qualtrics Life stories




Apply for this Job

* Required

When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Qualtrics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.