The Qualtrics Xccelerate Team is responsible for driving and accelerating customer usage and expansion of Experience Management at scale. From expert methodology to strategic outcome delivery, this team helps everyone master Experience Management and creates lifelong Qualtrics champions. The products and services owned by this team have significant impact on our customers’ success and the Qualtrics bottom line.
Qualtrics is seeking an enablement manager for our Customer Experience (CX) platform. As a thought leader, this person is responsible for defining, democratizing and delivering CX best practices to our global customer base and leading a team of high-trajectory employees to successfully enable our customers to become CX Experts. In addition, they are responsible for influencing the Qualtrics point of view on CX, working new features into product and service design initiatives and implementing CX best practices into the broader business and culture.
This highly visible role will interface frequently with key strategic clients and other senior-level business leaders, including product and service managers, technology directors and partner teams.
What Success Looks Like In This Role:
You’ll know you are doing a great job when customers feel empowered to easily enact true change to their customers’ experience as a result of working with Qualtrics. Through multiple channels, your team has made it easy for anyone to become a CX expert that is respected and valued throughout their organization. Additionally, success comes when your team is known as one of the most effective, customer-obsessed and collaborative teams at Qualtrics.
Democratize your deep knowledge of world-class, end-to-end approaches to CX with a focus on designing programs, results delivery and change management
Develop, maintain and evolve applicable CX standards, conceptual models and processes
Build and grow a world-class team through mentoring and providing direct feedback
Work with other key leaders to improve the Qualtrics CX product and service offering
Maintain a broad and thorough understanding of the challenges Qualtrics customers face in the CX space
4-5 years CX design experience; 1+ managing teams of CX practitioners
Track record of success developing and executing strategies that provide cross-functional impact and clearly demonstrate the value and benefit of CX
A hands-on leader; experience managing teams in fast-paced and ever-changing environments
Strong orientation to democratize knowledge and design solutions for scale or multiple clients
Excellent communication, influencing and presentation skills with the ability to succinctly articulate concepts and ideas in a simple fashion