The Challenge:

The Qualtrics Xccelerate Team is responsible for driving and accelerating customer usage and expansion of Experience Management at scale. From expert methodology to strategic outcome delivery, this team helps everyone master Experience Management and creates lifelong Qualtrics champions. The products and services owned by this team have significant impact on our customers’ success and the Qualtrics bottom line.

Qualtrics is seeking an enablement manager for our Customer Experience (CX) platform. As a thought leader, this person is responsible for defining, democratizing and delivering CX best practices to our global customer base and leading a team of high-trajectory employees to successfully enable our customers to become CX Experts. In addition, they are responsible for influencing the Qualtrics point of view on CX, working new features into product and service design initiatives and implementing CX best practices into the broader business and culture.

This highly visible role will interface frequently with key strategic clients and other senior-level business leaders, including product and service managers, technology directors and partner teams.

What Success Looks Like In This Role:

You’ll know you are doing a great job when customers feel empowered to easily enact true change to their customers’ experience as a result of working with Qualtrics. Through multiple channels, your team has made it easy for anyone to become a CX expert that is respected and valued throughout their organization. Additionally, success comes when your team is known as one of the most effective, customer-obsessed and collaborative teams at Qualtrics.

Responsibilities:

  • Democratize your deep knowledge of world-class, end-to-end approaches to CX with a focus on designing programs, results delivery and change management
  • Develop, maintain and evolve applicable CX standards, conceptual models and processes
  • Build and grow a world-class team through mentoring and providing direct feedback
  • Work with other key leaders to improve the Qualtrics CX product and service offering
  • Maintain a broad and thorough understanding of the challenges Qualtrics customers face in the CX space

Qualifications:

  • 4-5 years CX design experience; 1+ managing teams of CX practitioners
  • Track record of success developing and executing strategies that provide cross-functional impact and clearly demonstrate the value and benefit of CX
  • A hands-on leader; experience managing teams in fast-paced and ever-changing environments
  • Strong orientation to democratize knowledge and design solutions for scale or multiple clients
  • Excellent communication, influencing and presentation skills with the ability to succinctly articulate concepts and ideas in a simple fashion
  • Advanced degree preferred

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Qualtrics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.