About Qualtrics

Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.

Primary Responsibilities

Responsible for providing internal customer support, troubleshooting and solutions related to end-user computer, phone, server, AV and other platforms and services.  Assist in implementing, maintaining and monitoring of backend and infrastructure systems. 

  • Field service desk requests and provide solutions
  • Educate employees about IT processes and self-service options
  • Troubleshoot technical issues
  • Support desktop equipment (computers, phones, etc.)
  • Support and maintain network, phone, Internet, wireless and other backend systems.
  • Maintain continuous availability of systems within purview
  • Manage the technology component of employee onboarding/departure process

Minimum Qualifications

  • Soft skills
    • High EQ - able to recognize emotions of others and find optimal communication strategy to get past emotions to the substance of the matter
    • Ability to self-educate on technical subjects, such as programming languages, software packages and service processes.
    • Ability to choose the right tool for the job: balance complexity / effort / cost to the outcome.
    • Candid yet polite communicator 
    • Ability to write concise and clear Wiki articles.
    • Good time management skills - know what (s)he is spending time on 
  • Aptitudes
    • Curiosity and enthusiasm to learn about IT
    • Work ethics: sense of ownership, ready to work on unattractive tasks/projects for the benefit of the company
    • Resilience: not to be put down by failure / obstacles / rejection
    • Willingness to invest time and effort into building long term relationships with consumers of IT services
    • Critical thinking: looking for improvements, not accepting the way things are done for granted
    • Ability to plan activities for oneself and others, understand dependencies between own work product and inputs to others 
    • Analytical ability to dissect a problem and find a root cause
  • Mac OS X - complete understanding of the UI and user-configurable settings.
  • Network - understanding of network fundamentals, able to describe operation of TCP/IP protocol in general, able to explain the operation of wired and wireless Ethernet networks.
  • G Suite administration experience and skills - account provisioning, task automation, SSO configuration and troubleshooting
  • Understanding fundamentals of Information Security: incident response, risk mitigation, attack vectors, phishing techniques, use of certificates, multi-factor authentication and role-based permissions to reduce security risks
  • SQL analytics: being able to turn employee and IT incident and service request data in MySQL database into information useful for optimizing IT services
  • Able to speak English clearly. Able to read and write in English without major grammar or syntax mistakes without computer assistance.
  • Able to lift loads of up to 40 lbs. (IT has to receive and move equipment occasionally). Able to climb ladders, maintaining balance and extending to install equipment (mostly for installation and maintenance of security cameras).
  • Ability to use simple tools such as powered and manual screwdrivers, pliers and wrenches to install IT equipment.
  • Bachelor's degree required 

 Preferred Qualifications 

  • Apple Business Manager (DEP) - understanding of what it is, how it works and troubleshooting sequence.
  • Jamf - understanding of what it is, how it is used at Q and what are the technological limitations of the tool.
  • Zoom system administration skills - understanding account provisioning, permissions, screen sharing prerequisites, Zoom room maintenance.
  • Experience with IT asset management systems
  • Security cameras management / installation
  • Envoy visitor management system: understanding how it operates, how to install a terminal and troubleshoot 
  • Experience installing and administering Linux based operating systems
  • Supported large desktop environment
  • AV system support - understanding of operation of stage microphones, projectors, sound mixers
  • Python programming skills - able to debug, troubleshoot and improve existing IT process automation tools and integrations
  • ITIL Foundation certificate v.4 or 2011

Qualtrics is an equal opportunity employer

Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.



Apply for this Job

* Required
  
Attach Dropbox Google Drive Paste
  
Attach Dropbox Google Drive Paste
When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Qualtrics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.