Why Qualtrics?

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 9,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! If you’re searching for a company that’s dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!

The Challenge

As Qualtrics continues to scale rapidly, our customers have increasing expectations on the services we provide in tandem with our software. Since we are the world’s preeminent experience company, customers expect us to offer an insanely great experience whenever they interact with Qualtrics. As we strive to hit an ever higher bar, we are looking for an expert in team enablement to ensure our service professionals have the appropriate skills and knowledge at every step of our customer’s journey.

Day in the Life

  • Gather and analyze continuous feedback loop on enablement program from leadership and professionals
  • Create and propose enablement strategy to global services leadership
  • Coordinate content development efforts to ensure quality and scalability standards are achieved
  • Oversee onboarding & ongoing training cadence
  • Manage plan for department communications
  • Oversee LMS and Wiki systems as well as any other enablement tools
  • Work with product engineering to ensure awareness within services of product updates
  • Manage sales communications with respect to services

Requirements

  • BA / BS degree
  • 3-7 years of work experience in enablement, training, people development role
  • Analytical & problem-solving abilities
  • Experience managing priorities and timelines without significant oversight
  • Experience setting up scalable knowledge management processes & systems
  • Ability to present in front of large groups and executives clearly and concisely
  • Experience in training and instructional design



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