Why Qualtrics?

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 9,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy.  Join us on this adventure that can open many doors!  If you’re searching for a company that’s dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!

The Challenge

As a vital part of Customer Success at Qualtrics, the Xccelerate Team builds and delivers services that drive usage, renewal, and expansion by enabling customers to become Experience Management authorities. We work with thought leaders and experts within Qualtrics to democratize our perspective on how to execute Experience Management. We think digitally and globally, delivering training offerings that are available anytime, anywhere. The programs and services that we own have a significant impact on our customers’ success and Qualtrics’ bottom-line growth.

The Expectation for Success

We are seeking a full-time Customer Enablement Consultant who can ensure our customers become self-sufficient, lifetime champions of Qualtrics. Are you passionate about market research or customer/product experience, and care about building and delivering impactful content? This could be the job for you.

A Day in the Life

  • You will build and develop content that helps customers design, implement, and deliver value from their XM programs
  • You will present training to customers online, at customer locations, and at company events
  • You will grow and maintain expert-level knowledge of the Qualtrics XM Platform
  • You will partner with Product Managers and Subject Matter Experts to drive improvements to product quality
  • You will connect and collaborate with key customers to understand the challenges they face and how we can enable them to design and manage their own XM programs
  • You will enable the Customer Success team by providing materials that increase their understanding of the XM platform

Qualifications:

  • 2+ years of experience in the field(s) of Market Research, Customer Experience, and/or Product Research
  • Strong writing and presentation skills with a desire to build and deliver training content
  • Exemplary interpersonal skills that enable you to work effectively with global leaders
  • Track record of success as an individual contributor
  • Fast learner with technical aptitude that enables you to gain expertise across multiple Qualtrics products
  • Outstanding organization and prioritization skills
  • Excellent problem-solving skills and a history of driving impact within an organization
  • Inventive in the face of adversity in order to develop and implement strategies that overcome challenges

What Differentiates Us from Other Companies

  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
  • Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
  • We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space
  • 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
  • On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
  • To learn more about what we value read about it directly from our employees’ Qualtrics Life stories

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