At Qualtrics, our mission is to close experience gaps — the costly differences between what customers and employees expect, and what they’re receiving.
9000+ organizations worldwide and more than 80% of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback — more feedback than they ever thought possible. With Qualtrics XM, organizations can manage the four core experiences of business: customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.
We are looking for a Technical Program Manager to work across our Customer Experience group. In this role you will be responsible for solving hard problems, scoping and delivering large projects end‐to‐end, driving project schedules from design to release, and handling the production launch. You will make appropriate tradeoffs to optimize time‐to‐market, clearly communicate goals, roles, responsibilities, and desired outcomes to cross‐functional project teams.
Co-planning with stakeholders and business teams: sales, technical support and customer success
Improving communication effectiveness within team
Planning process enhancements
Identifying architectural gaps
Working across teams to work through high priority customer needs
Ensuring delivery of world class products and services
Leading large, strategic initiatives like latency reduction, localization
Owning project design and implementation of group‐wide big bets
Bachelor's degree or higher in Computer Science or a related technical field
3+ years of technical program/project management experience
Experience managing and successfully delivering large‐scale software development projects
Experience leading cross‐functional teams to deliver projects with multiple dependencies and constraints
Ability to communicate effectively and establish credibility with technical and non‐technical partners including executive staff
Experience defining programs, writing detailed requirements specifications, and delivering projects that meet rapidly evolving business needs
Ability to dive deep and never be out of touch with the details of the business