The Company

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 11,000 enterprises worldwide, including more than 85 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! If you’re searching for a company that’s dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!

 

The Team

The Customer Success Team is at the heart of our business. Our team members are focused on building and maturing our customers’ Experience Management programs to drive measurable business impact and meaningful improvements to the human experience. Our mission is to tangibly transform our customers’ organizations, leading to increased retention, growth and maturity, and ultimately building our customers into lifelong Qualtrics champions. We do this through a deep understanding of our customers and their industries, and by optimizing solutions to address their individual challenges utilizing the Qualtrics platform. We touch every phase of the customer lifecycle and work internally to innovate and drive action for our customers.

The Role

Are you a Customer Success representative with a real passion for converting customers into champions? Do you have experience in a customer-facing role, where you demonstrate an ability to balance multiple customer relationships? Can you take a structured approach to understanding their business objectives and measures of success, as well as devising solutions to their business problems and handling the expectations of multiple partners? If so, a role in customer success may be for you. You will know you are doing an extraordinary job when your customers renew and expand their usage of Qualtrics.

 

Primary Responsibilities

  • Assume revenue responsibility for portfolio of customers in Thailand mainly (and Southeast Asia) and understand their business challenges and industry trends to achieve quarterly and annual renewal and expansion targets
  • Define and execute your strategy for maturing and expanding customer accounts by establishing and managing relationships with senior executives at some of the world’s largest enterprises.
  • See a problem, solve a problem.  Work with cross-functional counterparts in Sales, Product Management, Engineering and Professional Services to evolve, scale and improve our customer’s Qualtrics experience.
  • Develop a strong knowledge of the entire suite of Qualtrics solutions 
  • Help to build, define, and architect the experience management category, and champion it to the world as one of the fastest growing segments in the experience economy.
  • Continue building Qualtrics’ unique culture by living Qualtrics’ values (TACOS).
  • Develop relationships with partners and convert them into Qualtrics champions.
  • This role is based in Qualtrics Singapore / Thailand (TBD)

 

Xiu Ling, Regional Lead of Customer Success for Southeast Asia, is an alumnus of INSEAD Business School (France) and Wharton School at the University of Pennsylvania. She started her career at the Singapore Exchange and was previously with McKinsey & Company. An avid wanderer, Xiu Ling, has travelled to more than 45 countries to-date with her top few experiences in the Patagonia region, Kenya, Lebanon, and Iceland. Read more about Xiu Ling’s story to learn about her journey in Qualtrics.


Minimum Requirements

  • 6+ years experience in a combination of consulting, strategy, operations, product management or an equivalent field. Prior experience in management consulting or an advisory role in a related industry is preferred.
  • Bachelor’s degree with a concentration in science, technology, engineering, commerce, business or a related field.
  • Proven ability to successfully build scalable business operations, track, prioritize, and drive multiple concurrent projects from beginning to end. This position is expected to utilize data and metrics to communicate strategy to internal stakeholders and external clients.
  • Entrepreneurial spirit with a high tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.
  • Ability to consider implications beyond individual customers, thinking holistically about the industry and Qualtrics partnership with the customer business, and anticipating needs for increasing product performance and utility for customers.
  • Native Thai speaking is mandatory. 
  • Business travel is required  – Southeast Asia region.


What differentiates us from other companies

  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
  • On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and lunch subsidy in our office.
  • Qualtrics Experience Program - Bonus for an experience of your choosing (eligible after a year)
  • We believe in sharing Qualtrics success which is part of the compensation for all employees.

Qualtrics is an equal opportunity employer

Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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