At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.
9,000+ organizations worldwide and more than 3/4 of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can manage the four core experiences of business—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.
Mission of the team:
Qualtrics Customer Experience™ is used by the world’s most iconic brands to optimize the customer experience and predict the actions that will have the biggest impact on their bottom line.
Our mission is to drive the Customer Experience business forward. As stewards of the Customer Experience business, we are focused on driving CX revenue, winning (especially within key accounts), and supporting strategic initiatives that will increase CX sales.
A Day in the Life:
The team is hyper-focused on Customer Experience revenue generation. To do so, you will take a highly can-do approach to key account deal reviews, strategy, and sales campaign execution. In other words, you will be the ‘tip of the spear’. You will go deep on strategic accounts where there are domino effects, be enthusiastic in creating opportunities, know everything about our competitors, and support high value cross-functional initiatives.
Key characteristics of this role include:
- Accountable to CX ‘new bookings’ revenue goals
- Represents Sales’ best interest via ‘dotted line’ into CX business unit
- Develops center of excellence around competitive intelligence
- Breakdown obstacles and challenges in the way of winning in region
- Support for strategic initiatives such as Product, Content Generation, CX POV, Analyst Reports (e.g., Forrester Wave), Events and Account Based Marketing
In sum, you will by hyper-focused on supporting and winning key accounts, deals, and initiatives that will drive the CX business forward in a substantial way.
- Extensive experience interacting with clients in both pre- and post-sales capacities
- Experience as an external consultant (preferably has experience as both an internal and external consultant)
- Extraordinary presentation skills
- Desire and skills to work in a quota-carrying sales environment
- Desire and skills to build expertise in Qualtrics' products and solutions
- Willingness and ability to travel between 50 - 75%
What differentiates us from other companies
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work spacee
- On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
- We believe in sharing Qualtrics success which is part of the compensation for all employees