Company Description

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.

8,500+ organizations worldwide and more than 3/4 of the Fortune 100 rely on Qualtrics Experience Management to collect and analyze feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can continually assess the quality of their four core experiences—customers, employees, products, and brands. They can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with customers and employees.

About the Team

The Developer Tooling team is a foundation stone of the Qualtrics engineering organization. Our mission is to build and operate the services that enable the Qualtrics continuous delivery pipeline and microservices architecture. We help Qualtrics Software developers innovate faster and more frequently. We do this by building and operating simple, elegant developer services. We relentlessly automate people out of the software delivery process so they can focus on innovation and delighting our customers.

At Qualtrics we are owners. We innovate. The things you deliver will have real impact, and quickly! Operating in a small autonomous team, your work will flow from development to production in ever reducing lead times, delivering real improvements for our developers and increasing the company’s rate of innovation.

Primary Responsibilities

As an engineer working in Developer Tooling you will be part of a team that owns the research, development and operation of our developer services. You will own the framework that empowers our product developers to innovate - a framework that spans from development environment utilities like source code control and build services, right through to container deployment, orchestration and service discovery and consumption in production.

Moreover you will be joining at a time of rapid growth and investment in our technology stack. This is a systems development role. You will be delivering next generation technology frameworks that empower a continued move to a microservices architecture.

Beyond our engineering and architecture responsibilities, Qualtrics strives for operational excellence in the operation and delivery of our services. You will …

  • Ensure our platform exceeds goals for availability, capacity, efficiency, scalability, and performance.
  • Proactively monitor end-to-end system performance to identify bottlenecks, potential failures and deliver service capacity planning and demand forecasting.
  • Communicate effectively w/ engineers & stakeholders. Describe problems succinctly to enable issue management.
  • Perform periodic on-call duty as part of a global team.

Preferred Requirements

  • BA/BS degree in computer science or related field
  • 3+ years experience of owning a customer-facing, highly-available, large scale web-based service.
  • 3+ years of excellence in operating this service.
  • Deep understanding of web application architecture, including TCP/IP and HTTP
  • Experience and knowledge of load balancing, caching, CDNs, and clustering technologies.
  • Experience with common monitoring tools such as Nagios, AppDynamics, Graphite and statsd
  • Development experience in a high level language like Java, PHP, Ruby or Python. Ideally you are a systems engineer with developer experience or a developer with strong systems engineering knowledge. No IDE-only developers.
  • Experience with software development lifecycle technologies (ex. Rundeck, Git, Jenkins, artifactory services, etc)
  • Knowledge of SQL (MySQL) tuning and optimization is a must have. Experience with memcached, Redis and Elasticsearch is a bonus.
  • Worked with or implemented configuration management using tools like Puppet or Chef
  • Embraces change! Must be excited about learning new technologies
  • A mentality of 'Automate everything!'
  • A team player, fast learner, with a focus on getting stuff done

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Qualtrics collects your personal data for the purposes of managing Qualtrics’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Qualtrics may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

Qualtrics does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Qualtrics has international sites and Qualtrics uses resources located throughout the world. Qualtrics may from time to time also use third parties to act on Qualtrics’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Qualtrics group of companies as well as to third parties acting on Qualtrics’s behalf, including also transfers to servers and databases outside the country where you provided Qualtrics with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

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