Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.
The Rolodex Team helps Qualtrics customers manage their customers/participants in an XM program. We help them to manage their O-data™ along with X-data™ with capabilities to manage panels, build targeting rules, perform complex sampling and distribute surveys. Support Engineers in the Rolodex team will have a significant impact on our business by automating and productizing solutions to common issues. You will be in charge of identifying trends and building solutions or processes to effectively reduce the effort needed to support our services and products. You will be in charge of increasing the visibility and tooling of our current services; this will include modernizing our deployment pipelines, monitoring and alerting and recovery mechanism.
Work on operations and maintenance-driven coding projects
Build systems to audit and measure reliability of services
Fine tune services to reduce latency, conduct operational readiness reviews, and automate continuous delivery of software changes
Maintain service level agreements, and build systems to support them
Manage the health of a number of distributed specialized server fleets and the software stacks that run on them
Execute regular maintenance activities for services including outage handling, ticket resolution and root cause fixes
Bachelor's degree in a hard science or Information Systems
Solid understanding of the UNIX/Linux operating system