About Qualtrics

At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.

8,500+ organizations worldwide and more than 3/4 of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyze, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can manage the four core experiences of business—customer, employee, product, and brand experience. Organizations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.

About the Core Platform Team

Our team is responsible for building critical systems and services which are used by all the Qualtrics’ product line teams and accelerate their efforts toward providing customer value. Examples range from ownership of common libraries, to our A/B testing service, or our asynchronous job ecosystem which includes scheduling, queueing, progress tracking, workers, and notifications. Our ambition for 2018 is to provide a unified messaging platform based on Kafka which will make it easy for teams to utilize the benefits of async pub/sub architectures. The ideal candidate will have experience running a Kafka cluster and related dependencies such as Zookeeper.

As a Support Engineer on the Core Platform team, you will have a significant impact to our operational success as we strive to be a “gold standard” for Qualtrics Engineering teams. This includes wearing a variety of hats: from deploying code, to creating and enhancing deployment pipelines, to applying security updates, to adding and tuning alerts, to helping improve our metrics collection and reporting to ensure the team’s success going forward. There’s plenty of opportunity for creativity: we are constantly looking for ways to improve, and you will be encouraged to play to your strengths in terms of improvements driven by load and/or performance testing, moving to better engineering practices, coding prototypes or bug fixes, and really any contribution that helps the team reach our goals with high quality.

Job Responsibilities:

  • You will build systems to measure reliability of services and actively discover trends needing attention
  • You will fine tune services to reduce latency, conduct operational readiness reviews and automate continuous delivery of software changes
  • You will maintain service level agreements, and build systems to support it
  • You will manage the health of distributed specialized server fleets and the software running on them
  • You will execute regular maintenance activities for services including outage handling, security enhancements, and root cause fixes
  • You will assist the team in our goal to release a unified messaging platform
  • You will enhance team runbooks and wikis to make everyone better

Qualifications:

  • Bachelor's degree in CS preferred, or in a hard science or Information Systems
  • 2+ years of software development or operations experience
  • A high degree of organization and attention to detail
  • Excellent leadership, verbal, and written communication skills
  • Demonstrated skill and passion for operational excellence

Preferred Qualifications:

  • Experience running Kafka and Zookeeper clusters
  • Experience with AWS technologies, Docker, Jenkins
  • Experience with shell scripts and/or other scripting languages
  • Experience with Unix/Linux platforms
  • Proficiency solving problems and identifying the root cause of issues
  • Experience running and maintaining highly available distributed systems
  • Capability to retain composure and communicate effectively during operational incidents
  • Ability to understand large systems, drilling down to code level

Qualtrics are an equal opportunity employer

Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Apply for this Job
* Required
File   X
Attach Dropbox Google Drive Paste
X
File   X
Attach Dropbox Google Drive Paste
X
+ Add Another
U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Qualtrics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.