Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.

Engagement is the key to community. In today’s world, “online” or “digital” is no longer cutting edge. Phones have evolved into smartphones, and these personal devices are linking people everywhere to the outside world on their own terms. Now you can harness this cultural shift to connect people with your organization, driving engagement and participation. If you’re interested in learning more about career opportunities, visit pushpay.com.

About the Team:

Operations is comprised of teams that support all other departments within Pushpay. This includes IT, System Administrators, Business Intelligence, Quality Assurance, and Training and Support. Members of this department tend to come from technical backgrounds, and have experience implementing and supporting world-class solutions for other companies.  We are dedicated to excellence, and support the business and each other by leveraging the best innovations available currently.

About the Position:

The BI Analyst uncover meaningful insights from the data created by our software systems; most notably our CRM, Salesforce. This role requires a high level of curiosity, and will be responsible for obtaining, analyzing, and reporting on data ranging from quota attainments in sales, to average ticket response time in customer success. There are opportunities to work with marketing, sales, customer success, finance, and payment processing teams. The BI Team also partners with PMs in the Operations department to support tactical and strategic projects. Data analysts research the information to connect the dots across systems and identify gaps where data does not support the hypothesis.

We are looking for an analyst to transform raw data into meaningful and insightful stories for our go-to-market teams. A strong attention to detail will ensure the integrity of analysis, and empower the business to trust summarized outputs. You will help us understand trends and review the options ahead so we better understand the impact of the systems and processes that the Operations department supports. This role reports to the BI Team Lead.  This position is located in Redmond, WA

Applicants must be legally authorized to work in the USA without sponsorship/ transfers for employment visa status (e.g., H1B status) 

When evaluating a Business Intelligence Analyst, we are looking for some key traits that will make them successful in our environment:

  • Curiosity – You don’t settle to answer the questions given to you. Being uniquely positioned close to the data, your expertise is trusted to know the next questions to ask and identify the root of an issue. Although you may be interested in a topic, you need to have the curiosity to dig deeper into data to ensure that the narrative holds true at all levels. You don't wait for someone to ask you why. Exploring "what if" scenarios are something you might do just in case there is something further worth exploring.
  • Skeptical – You don’t necessarily accept the first answer to a question as the truth. You uncover secondary layers before proving or invalidating assumptions. You’re aware that data is never at rest, and cautious to proclaim an outcome without proving it in multiple ways. Because you accept that data collection is not a flawless process, you are always able to step back from your own work and question the outcome to ensure it stands up.
  • Methodical – You apply the scientific method to a hypothesis, and follows a structured approach to validating conclusions. You pride yourself in taking others on the journey to reach the conclusion so they can validate and share the same view. You hold your work to the highest standards and are not afraid to identify the constraints or edge cases where the model cannot give reasonable insights.
  • Analytical - Given a statement, you are able to decompose it into the sum of its parts, and provide alternate views of the data. The fact of 78% repeat customers to you is an opportunity to learn more about what makes up that number - possible cohorts, contributing and diverging factors.

Key Responsibilities:

  • Interpret data that will guide operational planning decisions
  • Create standardized reports and visualizations to serve the business
  • Present findings to a range of stakeholders from subject matter experts to business leaders
  • Document methods to ensure consistent analysis over time
  • Recommend improvements to data capture and reporting structures to serve the business in a more seamless manner

Preferred Qualifications:

  • 1-3 years in a similar role; preferably in a sales organization.
  • Bachelor’s degree or equivalent
  • Knowledge of the following tools is advantageous:
    • Salesforce.com
    • G Suite
    • Atlassian (JIRA, Confluence)
    • Marketo
    • PostgreSQL

Preferred Skills:

  • An experienced analyst with a background in statistics, mathematics, and/or information technology
  • An understanding of how behaviors, processes, and systems feed into each other, and ultimately into the data analysis.
  • Passion for quantitative analysis and modeling across diverse data sets
  • A structured thinker who can find a starting point and desired outcome, and then apply a methodical approach to move from one to the other
  • A guide that enjoys taking people on the journey from data point to conclusion, and back again
  • Ability to work with modern data collection, modeling, analysis, reporting, and visualization tooling
  • Capable of working closely with operations and inter-departmental management teams to help drive system and process improvements
  • Advanced knowledge and experience with CRMs (Salesforce is our primary system of record)
  • Strong analytical skills
  • Thorough understanding of business needs to translate them into operational insight & intelligence
  • Process-driven analysis skills

Apply for this Job

* Required

When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Pushpay are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.