Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.
Engagement is the key to community. In today’s world, “online” or “digital” is no longer cutting edge. Phones have evolved into smartphones, and these personal devices are linking people everywhere to the outside world on their own terms. Now you can harness this cultural shift to connect people with your organization, driving engagement and participation. If you’re interested in learning more about career opportunities, visitpushpay.com.
Listen and evaluate sales and customer service calls by filling out evaluation forms while listening to calls
Find trends in call performance for individual representatives.
Identify customer needs and expectations and communicate accordingly
Provide written and verbal feedback:
Report performance trends to management to aid in employee coaching, training and development
Create and share training tools and resources with managers and representatives
Participate in Team Collaboration:
Calibrate with QA team bi-weekly to insure evaluations are being performed with low variation between auditors
Communicate findings with team members to find common trends across teams and departments
Support Sales and Operations Department
Provide actionable data to various internal support groups as needed
Well organized with a strong work ethic
Must understand the sales cycle/process. Be able to provide Sales related feedback.
Flexible to daily/weekly changes regarding responsibilities and priorities
Strong attention to detail
The ability to anticipate change and adjust priorities accordingly
Must be a team player - this is simply not the company for you if you don’t work well with others.
Desire to work in a “start-up” environment, with a proactive mindset
Ability to thrive under pressure and welcome feedback
Strong summarizing skills - ability to sort many details into one, concise theme or idea
Excellent oral, written, and interpersonal communication skills
Knowledge of Google programs (sheets, docs, and slides)
Comfortable with Apple products and processing systems
Salesforce experience, ideal but not required
Sales experience, call center, tutoring/mentoring and salesforce: 1 year