The Operations Technical Project Manager will be responsible for working with senior management to plan, resource, manage, deliver and conduct retrospective ROI analysis on internal Operations-led technical projects. These projects will be delivered for all teams across the business, including but not limited to: Marketing, Sales, Customer Success, Support and Finance. While it is not expected that the successful candidate will be a subject matter expert in all areas of business management, it is expected that the successful candidate will be able to effectively engage with members of the business from front line staff to the entire C-suite, and with the technical resources tasked to complete the work. The successful candidate will also possess a strong working knowledge of the Atlassian suite of Project Management Tooling (Confluence, JIRA, associated plugins) and be familiar with the design and administration of project workflows, in-line with industry best practice.

This role will work closely with the rest of the Operations team to ensure consistency across processes and systems that are being followed by the entire business. Additional responsibilities will focus on providing reporting and insight to the Senior Management, as well as suggesting operational process improvements that will directly improve velocity and throughput.

Job Responsibilities:

  • Project Planning
    • Define the scope of the project in collaboration with management and technical resources
    • Deliver a detailed work plan that identifies and sequences the activities needed to successfully deliver the project
    • Conduct detailed requirements analysis and review, where necessary, to ensure scoping and planning is thorough and without gaps
    • Define a timeline for delivery after review with senior management
    • Determine key objectives of the project and put measures in place to determine scope creep, delivery delay and measurement of ROI
  • Project Resourcing
    • Work with Operations senior management to define what resources will be necessary for successful project delivery
    • Work with analysts, administrators and trainers to define measures of success for each area of the project
    • Identify potential need for contract or full-time resource on an as-needed basis
  • Project Implementation & Management
    • Execute the project in accordance with the detailed plan developed
    • Measure deliverables of all involved parties
    • Manage stakeholder expectations throughout the duration of the project and identify any areas of risk throughout delivery
  • Project Training & Delivery
    • Work with trainers to ensure detailed training plan is signed off before project delivery
    • Coordinate training and delivery with all departments that are impacted by the project
  • Project Retrospectives
    • Create documentation and reporting that allows the business to effectively measure a project's success
    • Provide analysis on what areas could be optimized for future projects
    • Manage additional change requests post-implementation

Basic Qualifications:

  • Experience directly managing delivery of complex internal projects
  • 5 years of Project Management experience
  • 2+ years of Salesforce experience
  • Software Development Lifecycle (SDLC) and Agile process experience
  • Bachelor’s Degree

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