App Technical Specialist

Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.  

We recently announced the exciting news of Pushpay and Church Community Builder merging together to deliver a best-in-class fully integrated church management system (ChMS), custom community app, and giving solutions for organizations in the faith sector. The combination of our two companies gives us complimentary world class solutions for our customers and aligns strongly with Pushpay’s core strategy of providing innovative, market-leading solutions for customers.


About the Team:

The Service Delivery team is in charge of designing, implementing and supporting the app product. The app helps to create a central hub of content, media and resources, all while uniquely branding it to each customer’s organization. After 3 years of existence we have become the most popular church app provider in the industry with over 5,000 apps live on the iTunes and Google Play stores.


About the Position:

We are looking for a self-motivated and highly detail oriented person to join our growing Service Delivery Team. The perfect candidate is someone who can adapt and be flexible to a rapidly changing team and possesses an ability to follow systems and processes to a point. This position demands a high level of efficiency while maintaining quality in the product, as well as find new ways to increase efficiency in workflows. This person will work best in a dynamic, technology-driven environment utilizing web tools to effectively manage a high velocity of activity.


Key Responsibilities: 

  • Efficiently publish mobile apps to Google Play and the App Store while having a great understanding of app store ecosystem and review guidelines 
  • Set up custom feeds and integrations using our data services platform 
  • Support various internal teams through a ticketing platform 
  • Update and maintain data via Salesforce CRM platform 
  • Use tools like Sketch to incorporate a customer’s brand into our app templates 
  • Working with platforms such as Amazon Web Services and Github 
  • Strive to deliver an amazing customer experience through excellent listening skills, creative customer solutions and responsive support 
  • Contribute to initiatives and projects to be determined by overall company/team goals 
  • Be a key player in platform improvement 
  • Complete daily tasks with excellence 
  • Other duties may be required

Preferred Skills:

  • Completed Bachelor's Degree preferred 
  • Understanding of platforms such as App Store Connect, Google Play, and Amazon Web Services 
  • Aptitude to read/troubleshoot markup languages, error logs, and technical sources 
  • Command-line interface (CLI) experience is a plus 
  • Git/GitHub experience is a plus 
  • Experience with documenting and escalating technical issues 
  • Excellent eye for detail and product quality 
  • Ability to anticipate change and learn new software on the fly 
  • A passion to serve, help, and assist in whatever capacity possible 
  • Experience with CRM software (e.g. Salesforce) is a major plus 
  • Experience with supporting various internal teams through ticketing software (e.g. ZenDesk) 
  • Desire to work in a fast-paced environment, with proactive mindset and minimum need for supervision 
  • Persistence and determination to deliver results 
  • Excellent communication and multitasking abilities 
  • Well organized and strong work ethic 
  • Outgoing, personable and fun 
  • Understanding of industry culture, products and services 
  • A desire to help people and improve the customer experience 
  • Ability to work on a team, as well as independently 
  • Must be a TEAM player - this role won’t work well if you don’t work well with others


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