BE PART OF BUILDING THE FUTURE.
What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?
The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.
Pure is blazing trails and setting records:
- For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
- Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
- Industry analysts and press applaud Pure’s leadership across these dimensions
- And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.
Pure Storage is seeking an IT professional with strong leadership, management, communication, problem-solving, and technical skills to oversee day-to-day hardware deployment and repair systems operations. As a supervisor for the dynamic team of DevOps Engineers, you will lead efforts in deploying, troubleshooting, repairing, and ensuring the server fleet operates at its maximum capacity. You will also be responsible for monitoring the task queue to identify tickets that require escalation or additional expertise, driving efficient resolution.
As part of a Data Center DevOps team, you will oversee work in a local data center, interfacing directly with the datacenter operations team to ensure hardware is validated and returned to the production fleet post-repair. As an autonomous, proactive leader, you will take initiative to drive process improvements and represent the Infrastructure and Shared Services (ISS) team within the datacenter. This supervisory role requires a strong ability to mentor team members, coordinate workloads, and maintain high performance standards.
SHOULD YOU ACCEPT THIS CHALLENGE...
- Oversee day-to-day server administration (physical, virtual), storage administration, network configuration, applications support, and health and performance monitoring. Ensure quick turnaround times, performance levels, availability, and security.
- Lead the team in meeting service delivery SLAs, ensuring validation for storage, network, testing, and application-level operations.
- Refine and automate commonly performed tasks to gain efficiencies and scalability using automation platforms such as Ansible or Puppet.
- Document complex processes using tools such as Visio, LucidChart (preferred), Sunbird DCTrack DCIM (preferred), Microsoft Word, and Excel.
- Use ticketing systems like Jira to track team issues and document changes, ensuring a clear and efficient resolution process.
- Provide technical mentorship and cross-training for team members, sharing domain expertise and fostering growth.
- Deploy infrastructure manually and via configuration management/automation platforms while ensuring proper team execution.
- Monitor and manage infrastructure utilization and performance across the team.
- Supervise troubleshooting of hardware, software, and network-related issues, ensuring quick resolution and root cause analysis.
- Communicate and coordinate the infrastructure maintenance schedule and downtime to users, while ensuring team alignment.
- Guide implementation of infrastructure solutions to meet or exceed internal and external SLAs and expectations.
- Participate in software development processes as necessary, offering operational infrastructure designs and recommendations.
WHAT YOU’LL NEED TO BRING TO THIS ROLE...
- Strong hands-on working knowledge of Linux.
- Scripting skills in Python or Ansible programming are desirable.
- Deep understanding of networking and storage infrastructure.
- Proven experience managing a Jira ticket queue, troubleshooting hardware failure issues, and overseeing team execution of repair and validation processes.
- Ability to manage day-to-day operations of the DC DevOps team, including workload distribution and performance management.
- Familiarity with identifying basic code-related problems in validation processes and escalating to appropriate teams.
- Strong communication skills to collaborate with datacenter operations teams and resolve hardware issues.
- Ability to maintain and contribute to technical documentation, troubleshooting manuals, and run books.
- Commitment to continuously review, learn, and understand internal services and tools relevant to IT workflows.
- Proven ability to mentor and train team members, fostering a culture of continuous improvement.
- Experience working with hardware from vendors such as Cisco, Brocade, and Supermicro.
- Resourcefulness and problem-solving aptitude.
GOOD TO HAVE...
- Basic knowledge of Pure Storage products like Flash Array and Flash Blade.
- Working knowledge of Windows administration.
- Familiarity with automated booting in a Linux environment.
- Experience with automation tools such as Jenkins or Docker.
- Proficiency with the Google Suite, including Sheets, Docs, etc.
- Familiarity with ESXi/VMware.
- Education in Computer Science or Computer Hardware Engineering, or at least five years in the industry.
- Excellent interpersonal and teamwork skills, with strong written and verbal communication.
- Attention to detail and a well-organized, self-starter attitude.
- Ability to accept constructive criticism and improve.
- Capacity to explain complex hardware issues, configurations, and BIOS settings effectively.
- Exceptional problem-solving skills, especially for server hardware.
- Proven ability to take ownership of issues, managing them from escalation to resolution.
- Demonstrated experience as a DevOps Engineer, System Operator, Administrator, or similar role.
We are primarily an in-office environment and therefore, you will be expected to work from Pure's Sunnyvale Data Center office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.The annual base salary range is: $163,000 – $246,000. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.
#LI-HYBRID, #LI-ONSITE, #LI-BR
BE YOU—CORPORATE CLONES NEED NOT APPLY.
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.
Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
PURE IS COMMITTED TO EQUALITY.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.
APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.
If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.
DEEMED EXPORT LICENSE NOTICE.
Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.
