BE PART OF BUILDING THE FUTURE.
What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?
The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.
Pure is blazing trails and setting records:
- For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
- Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
- Industry analysts and press applaud Pure’s leadership across these dimensions
- And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.
Pure Storage is seeking a highly motivated Business Systems Analyst (BSA) to join our fast-paced Customer Experience (CX) Professional Services organization. This role is pivotal in managing and optimizing the business processes across Installation Services, Advanced Project Delivery, and Business Critical Services. The ideal candidate will possess a strong balance of technical expertise, analytical skills, and interpersonal abilities to manage complex enhancement requests, facilitate design thinking workshops, and work closely with business partners and developers in an agile environment.
The BSA will help evolve the backlog management process, prioritize system enhancements, and streamline operations to ensure our business partners’ priorities are transparent, aligned, and managed effectively despite competing demands and limited resources.
SHOULD YOU ACCEPT THIS CHALLENGE...
Stakeholder Engagement & Prioritization:
- Serve as the primary liaison between the CX Professional Services business partners and the development teams, managing relationships and driving alignment across multiple stakeholders.
- Facilitate regular collaboration sessions to enhance participation in the prioritization process, ensuring that all stakeholders are actively involved and that priorities are aligned with organizational goals.
- Manage expectations by communicating progress on enhancements and backlog prioritization, demonstrating how different business partner priorities intersect, conflict, or complement each other.
- Develop and maintain detailed visibility into the backlog to help business partners understand how their requests are progressing and their relative priority against other initiatives.
Process Design & Improvement:
- Analyze current business processes related to Professional Services operations (e.g., Installation Services, Advanced Project Delivery, and Business Critical Services), identify gaps, and propose solutions for process improvements.
- Work with business partners to define "As-Is" and "To-Be" process flows, using design thinking methodologies to drive innovation and improve business outcomes.
- Partner with PMs and development teams to ensure the successful delivery of key system and process improvements.
- Drive the implementation of enhancements to the backlog management and prioritization process, encouraging better communication and participation from all business partners.
Backlog & Enhancement Management:
- Collaborate closely with PMs, Product Owners, and technical teams to translate high-level business requirements into detailed user stories, epics, and actionable requirements for system enhancements.Utilize tools like Aha!, Jira, and ServiceNow to manage the backlog, capture requirements, and track the progress of system enhancements and new features.
- Conduct research and interviews to fully understand business needs, ensuring that every enhancement aligns with organizational goals and delivers measurable value.
- Oversee user acceptance testing (UAT), ensuring that enhancements meet business partner expectations and are fully validated before deployment.
Design Thinking Champion & Agile Transformation:
- Act as a champion of design thinking, facilitating workshops and brainstorming sessions with business partners to help uncover deeper business needs, drive collaboration, and innovate solutions.
- Play an active role in the team's scaled agile transformation, helping to establish and reinforce agile practices and principles.
- Support the integration of design thinking and agile methodologies within the team, ensuring that processes are iterative, user-centric, and focused on delivering value quickly and efficiently.
WHAT YOU’LL NEED TO BRING TO THIS ROLE...
- Bachelor’s degree in Information Systems, Business Administration, or a related field. 5+ years of experience as a Business Systems Analyst working with cloud-based enterprise applications in a fast-paced, dynamic environment.
- Experience working directly with Professional Services organizations or other customer-facing business units with complex operational needs.
- Hands-on experience with backlog management tools like Aha!, Jira, and ServiceNow, and a proven ability to manage complex backlogs with competing priorities.
- Familiarity with design thinking methodologies, with experience facilitating workshops or helping teams adopt design thinking principles.
- Strong understanding of scaled agile frameworks (SAFe) and the ability to help guide a team through an agile transformation.
- Ability to analyze complex business processes, gather detailed requirements and translate them into actionable epics and user stories.
- Proven track record in expectation management, effectively communicating the status and impact of backlog items to a wide array of business partners.
- Excellent interpersonal and communication skills, with the ability to build strong relationships across departments and effectively manage cross-functional teams.
- Exceptional organizational skills, with the ability to prioritize and handle multiple tasks in a fast-paced environment.
- Experience with KeyedIn, Salesforce CPQ, or other subscription-based systems is a plus.Experience in managing product rules, validation rules, and workflow automation in Salesforce or similar platforms.
- Demonstrated ability to facilitate change in an organization, particularly in the context of business transformation and agile adoption.
- We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.
The annual base salary range is: $130,000-$196,000.
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
BE YOU—CORPORATE CLONES NEED NOT APPLY.
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.
Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
PURE IS COMMITTED TO EQUALITY.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.
APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.
If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.
DEEMED EXPORT LICENSE NOTICE.
Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.
