BE PART OF BUILDING THE FUTURE.

Since our founding in 2009, Pure Storage has empowered innovators to build a better world with data. In less than eight years, Pure reached $1B in sales, faster than nearly every enterprise company in history, and our incredible growth continues to outpace the competition.

Our mission? Deliver a simple, evergreen data platform that enables everyone to turn data into intelligence and advantage. The secret sauce? More than 3,000 team members (and growing!) around the world who join forces to invent the next big thing. And then the next one. 

The world is experiencing a revolution driven by next-generation technology like AI, machine learning, virtual reality, quantum computing, and self-driving cars—all of which require unprecedented amounts of data. This sets the stage for Pure’s technology to grow exponentially in the coming years. 

We’ve only scratched the surface of our ambitions, and as we continue to gobble up market share, we’re blazing trails and setting records: 

  • For five straight years, Gartner has named Pure a leader in the Magic Quadrant for Solid-State Arrays and in 2019, Gartner named Pure a leader in the Magic Quadrant for Primary Storage.
  • Our customer-first culture and unwavering commitment to innovation have earned us a 2019 Medallia Net Promoter Score, certified by Owen CX, in the top 1% of B2B companies.
  • Pure puts a premium on the future, investing 26% of revenue into R&D.

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

What You Will Be Doing

  • Provide technical assistance to resolve employees issues for hardware and software locally and remote

  • Troubleshoot and Resolve user issues in Mac OS X, Microsoft Windows, and Linux.

  • Ensure Incidents & Requests are handled within our SLAs to empower users with timely and accurate solutions

  • Utilize ticketing tracking system to document all support cases

  • Support for telecommunications technologies including Fuze and Zoom.

  • Perform user account management and application assignment.

  • Perform hardware repairs & process warranty RMA’s on systems as needed.

  • Provide systems and network support in conjunction with the Network team.

  • Remove malware and other security threats.

  • Support and assist Audio Video needs

    • Maintain and upkeep of Zoom Conference Rooms

    • Manage Events that may include All Hands which are broadcast live globally.  

  • Available for scheduled weekend on-call and off-hours support.

  • Maintain an inventory of common stock and laptops specific to the needs of your region

  • Place orders with vendors, create purchase orders, receive in inventory, follow receiving and inventory updating processes.

  • Partner with EMEA, APJ & US leads to ensure peripheral lifecycle is applied at all sites.

  • Partner with local Managed Service Providers to support Prague for special projects and personal time off coverage.

 

What You Bring To The Team

The ideal IT Support Specialist has the following qualifications and experience in some or all of the following areas:

  • Customer focused personality and a Positive Can Do attitude

  • Ability to work independently and deliver upon expectations

  • Comfortable working in a matrixed environment

  • 3-5 years’ experience in Helpdesk support

  • Associates degree (AA) or equivalent from two year college or technical school or equivalent combination of education and experience

  • Understanding of ITIL or ITSM concepts, certification is a plus

  • Experience working with common cloud-based enterprise systems (e.g., GSuite, Okta, Slack, Smartsheet, Adobe, WS1, Jamf)

  • Understanding of IT ticketing systems - ServiceNow is a plus

  • Mobile device management support experience of iOS/Android, WS1 & Jamf is a plus

  • End user based Mobile OS support experience (iOS and Android)

  • Okta, Bettercloud and Active Directory administration experience is a plus

  • Base level understanding of networking principles; VPN, LAN, WAN, wireless.

  • Bash and Powershells experience is a plus

  • Must be willing and able to work in an open office, team environment.

  • A valid passport and ability to engage in occasional travel


Physical requirements of the role

  • The person must be able to lift up to 50 pounds overhead.

  • Perform tasks that involve climbing ladders, walking between campuses and carrying a equipment bag that will contain mechanical tools and replacement gear for different sites.

 

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

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