Our ambitious goal of helping innovators build a better world with data started in 2009. Today, we are one of the fastest growing enterprise companies in history, exceeding $1B in revenue at the end of 2017.
The world is experiencing a revolution driven by next-generation technology like AI, machine learning, virtual reality, quantum computing, and self-driving cars -- all of which require large amounts of data. Luckily for us, this means there’s more need for Pure’s technology than ever before - with solutions that deliver real-time, secure data to power mission-critical applications, DevOps, and modern analytics in multi-cloud environments. Our Satmetrix Net Promoter Score (NPS) score is in the top 1% of B2B companies worldwide, driven by our customer-first culture and unrelenting commitment to innovation.
We’re building a fast-growing company that employees, customers, partners, and investors love - and we’re looking for talented and passionate candidates to join us. For more information on Pure, check out the corporate fact sheet.
What You Will Be Doing
This is a functional leadership position located at Mountain View California, focusing primarily
on improving the effectiveness of Field Quality Management process through :
a) A thorough mapping of field failures redressal process (Field FailureRCCA
Prevention Lessons learned for next generation) and constantly improving upon
product/data flows; this would involve engaging with a large cross functional group of
Support, Service Logistics, Engineering, Test, PE, Quality & Suppliers.
b) Identifying critical health parameters for our products to set up a robust Early Warning
System, using reliability engineering principles.
c) Develop a framework for Cost of Quality as applicable to field failures to facilitate
Some of the tactical tasks would include:
Monitor Field Quality KPIs such as ARR, AFR, EFR, MTTF etc.
Identify issues from Field Quality KPIs and co-ordinate root cause analysis/corrective
actions (RCCA) with a cross functional team of HW Engineers, Product Engineers,
Manufacturing Test/Quality Engineers, Field Support teams etc.
Identify and track failure analysis on components/commodities and parts based on repair
actions conducted at repair centers.
Track effectiveness of implemented corrective actions for closed loop monitoring.
Capture lessons learnt through the life of the products’ quality performance in the field
and feed it to next generation product development.
Collaborate with cross functional teams to develop/improvise reliability and
manufacturing testing methods in order to expose potential failure modes, during product
development phase (NPI).
Track cost of quality as applicable to field returns.
Generate and communicate reports (weekly/monthly/quarterly) on all above metrics.
Lead a cross functional team of Ops, HW Engineering, Support etc to address any
complex quality issues for timely closure.
What You Bring To The Team
BS in Engineering with 10+ years of experience (or MS with 7+ years of experience) in
Quality Engineering Strong written and verbal communication skills, work well with
diverse groups of people and able to function independently of direct supervision.
Strong problem solving and troubleshooting skills.
Strong organizational and documentation skills.
Strong understanding of production monitoring and metrics.
Knowledge of various quality improvement methods such as 8D, Lean, 5 Why’s, Pareto
Analysis, Six Sigma, DFMEA, PFMEA, etc is a plus.
Knowledge of functional and system level testing is a plus.
No Storage? No Problem.
We look for talent and culture first, specific backgrounds second. So once you decide Pure is the right place for you, we will match you with the right project. Plus, we like people who have the ability to do different things and be constantly learning!
Pure creates opportunities for your development and career growth.
At Pure, we believe that each Puritan is a leader contributing to the success of our business, regardless of your role. We offer an assortment of learning options available to all Puritans, including workshops on leadership, management, and career development. And we support internal mobility that allows our employees to get exposure to different teams and projects across the company to learn and grow. We’re here to change the world and we hope you join us!
Our rewards philosophy is tailored to offer Puritans globally competitive compensation and benefits programs that enable innovation and growth. We offer a wide variety of benefits and perks including comprehensive medical insurance, meal service, opportunities to attend events, join sports leagues, employee assistance programs, work-life services, travel assistance, and employee resource groups – all of which are thoughtfully designed to maintain mind and body wellness. Through our Pure Good Foundation, we also offer numerous volunteer opportunities for employees to give back across the globe.
Pure is Committed to Equality
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. If you need assistance or accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.