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About Prove 

As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn.

Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.   

Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team! 

Summary:

Prove is seeking a Sr. Customer Success Manager to lead our Brazil market, responsible for managing and nurturing post-sale relationships, ensuring customer satisfaction, and driving success through tailored engagement strategies. The Sr. Customer Success Manager oversees the customer retention process by acting as a customer advocate within the organization and streamlining the customer experience.

The Sr. Customer Success Manager will be client focused and Prove product savvy. You are someone who wants to blend people and technology to drive and exceed successful outcomes for our clients. You are naturally curious and thrive on learning how technology works to solve problems. You pair your knowledge and experience to partner with and advise clients, ultimately acquiring deep knowledge of the client’s organization and business objectives. You are passionate about building strong customer relationships, delivering value, identifying growth potential, and ultimately turning customers into raving Prove fans! 

Key Responsibilities:

  • Establish reputation as trusted partner via regular business reviews, presenting the status of the Prove relationship, reviewing active and future project(s) and demonstrating the value Prove delivers to our clients
  • Deeply understand and translate client business objectives into actionable strategies, leveraging Prove's offerings to nurture long-term growth and client satisfaction
  • Drive strategic ownership of real-time revenue projections for your book of business 
  • Identify opportunities for upsells and cross sells, and facilitate usage expansion in live use cases
  • Facilitate contract renewals directly or with Sales Director partner 
  •  Monitor and report on product performance trends and insights, providing actionable recommendations to optimize performance and drive continuous improvement initiatives
  • Educate clients on the benefits and applications of Prove solutions through comprehensive knowledge of our products’ value propositions and technical functionalities
  • Promote, maintain and enhance our cultural values of humility, passion, inclusion and leadership
Qualifications and Experience:
  • Extensive experience in customer success or a similar customer facing role such as account management or sales; working directly with banks is preferred 
  • Demonstrated ability to foster and elevate client relationships through strong project management and long-term account planning skills, resulting in sustainable growth and mutual success
  • Excel as a collaborative cross-functional team player, seamlessly integrating diverse perspectives and expertise to drive positive outcomes
  • Strong written and verbal communication, documentation, presentation, interpersonal, and customer service skills
  • Possess experience within a highly regulated market (i.e. Fintech, Insurance, Retail), knowledge of digital identity and authentication strongly preferred
  • Trilingual experience strongly encouraged (English, Portuguese, Spanish)
  • Prefer selling strategies and negotiations skills 
  • Aptitude and passion for technology, KPIs, data, business cases
  • Excellent ambition and desire to grow and expand your career
  • Experience in cybersecurity, fintech, or fast-growing startup is required
  • Experience in a high-growth tech startup growing from $50m to $200m in ARR
  • Ability to travel up to 10% of the time

Benefits & Perks for FTE Provers:

  • Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
  • Modern Health for financial, mental, and physical wellness
  • 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
  • Unlimited Vacation and Flexible hours
  • Comprehensive medical benefits for you and your family ❤️
  • Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
  • Bottomless snacks & beverages for certain office locations
  • Daily GrubHub stipend for lunch if coming into the office (US Offices)
  • A great place to work and connect with other talented Provers like yourself!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Equal Opportunity Employment:

Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics 

Privacy & Data Protection:

When you are applying for a job at Prove, we collect and use your personal information in the job application process. To understand more about how Prove uses your personal information, please see our Recruitment Privacy Policy on our website.

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