About Us

Proton.ai is revolutionizing wholesale distribution. Distributors sell nearly every physical good you come across. Key to the economy, they make up over 28% of GDP. But there’s a problem. Selling as a distributor is complicated. Distributors carry hundreds of thousands of complicated SKUs, making it impossible for distributors to know what their customers need. Proton cuts through this complexity with AI. We provide a solution that modernizes distributors' sales efforts. And in doing so, we help distributors better serve their customers.

Our company is in hyper-growth mode. We've had significant year-over-year revenue growth, and we just raised a $20M Series A backed by Felicis Ventures (investors in Twitch, Shopify, Opendoor, and many others) and Battery Ventures. Needless to say, it’s an exciting time to join the Proton.ai team.

The Role:

We are looking for a Customer Success Manager to work with customers who have adopted Proton’s AI technology to help drive adoption and engagement. You will be an early member of Proton's Customer Success team, helping us shape the strategy of how we engage with and provide value to our customers. As the face and voice of Proton, you will build credibility as an advisor and connector, ensuring customers continue to get value out of their investment. 

This is a full-time, fully-remote position, with occasional paid travel to in-person meetups. For this hire, we are looking for someone located in North America for logistical reasons. Our working hours are flexible, while our customers are currently US-based and that requires core working hours to be in alignment with US time zones. Salary: $85,000-$100,000k base ($100 - $125 OTE, uncapped commissions) based on experience. Expected travel: 4+ times per year to visit customer accounts.

What you’ll do: 

  • Drive engagement and adoption: Focus on increasing customer value. Analyze adoption metrics, develop engagement plans, and share product updates. Drive cadence meetings and business reviews to deepen our customer understanding. 
  • Develop relationships: Become multi-threaded within accounts, ensuring each level from user to CEO understands the benefits and results of using Proton. Be the main point of contact for customers for ongoing questions and engagement. 
  • Collaborate internally: Showcase the customer voice internally, working with product to provide feature feedback and marketing to highlight customer stories. Learn our product to be able to understand how it fits into the customer workflow and the value it can create.
  • Focus on the customer experience: Share feedback, learnings and trends to improve how we go to market and support our current and future customers. 

You'll be a great fit for this role if you have:

  • Analytics mindset: You can find trends in data (whether you pull through a system or have to manually consolidate) that lead you to make decisions or suggestions
  • Ability to efficiently prioritize: Working with customers of various sizes, you ensure no one gets left behind while keeping momentum on larger initiatives. 
  • Relationship development and communication: Creates internal and external relationships to drive a customer voice.
  • Ownership: Shows a "say-do" approach - when something falls under your responsibility, you see it through to completion
  • Collaboration: Seeks to understand other stakeholder goals and build bridges between customer asks and other's priorities.

Benefits

  • Competitive Salaries + Company Stock Options - we want to pay you well (and equitably!) and make you feel like an owner.  
  • Flexible Schedule - we think high levels of autonomy, responsibility and working asynchronously foster an amazing workplace.
  • Unlimited PTO + 10 Company Paid Holidays - we even have tools implemented to detect burnout to make sure folks recharge regularly.
  • 401k with Employer Contribution (US only, for now!) - we know work isn’t forever, so we contribute up to 3% of your salary to help you prepare whether you directly contribute or not.
  • Medical, Dental, and Vision Insurance - we cover one medical plan 100% in the USA and cover a premium plan 100% for international employees (for US- this includes a HSA!) and cover 50% for dependents on all our medical plan options.
  • $450 Quarterly Remote Working Stipend - to iterate and upgrade your WFH setup, cover cell phone/internet bills or even to go towards Coworking space!
  • 12 Weeks Fully Paid Parental Leave - that goes for primary and secondary caregivers; even if you’re adopting or fostering!
  • Biannual Company Paid Off-sites - time for us to be together, brainstorm, and make magic happen.

Our Hiring Process

You may notice we hire a little differently. During screening and interviewing, we only ask questions directly related to the work you will be doing. Candidates enjoy our hiring process and tell us that the questions we ask make sense, plus they get to showcase their abilities. We also know the confidence gap can get in the way of great candidates putting their hats in the ring. So please don’t hesitate to apply—we’d love to hear from you.

Apply for this Job

* Required
  
(File types: pdf, doc, docx, txt, rtf)
  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Proton.ai’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.