About Us

Proton.ai is revolutionizing wholesale distribution. Distributors sell nearly every physical good you come across. Key to the economy, they make up over 28% of GDP. But there’s a problem. Selling as a distributor is complicated. Distributors carry hundreds of thousands of complicated SKUs, making it impossible for distributors to know what their customers need. Proton cuts through this complexity with AI. We provide a solution that modernizes distributors' sales efforts. And in doing so, we help distributors better serve their customers.

Our company is in hyper-growth mode. We've had significant year-over-year revenue growth, and we just raised a $20M Series A backed by Felicis Ventures (investors in Twitch, Shopify, Opendoor, and many others) and Battery Ventures. Needless to say, it’s an exciting time to join the Proton.ai team.

The Role:

We are looking for a thoughtful and growth-minded Account Manager to work with customers who are looking to innovate in a space ripe for technology disruption. You will be an early member of Proton's Account Management team, helping us shape the strategy of how we engage with and provide value to our customers. As the face and voice of Proton, you will build credibility as an advisor and connector, and develop new business within existing accounts.

This is a full-time, fully-remote position, with occasional paid travel to in-person meetups. For this hire, we are looking for someone located in North America for logistical reasons. Our working hours are flexible, while our customers are currently US-based and that requires core working hours to be in alignment with US time zones. The base salary for this role is up to $100,000 with the OTE up to $125,000. Final offers will be based on your skills and previous experience.

What you’ll do: 

  • Maintain and Grow Customers: Retain and grow customers to increase customer lifetime value, while ensuring customers see results from their investment.
  • Develop Relationships: Become multi-threaded within accounts, ensuring each level from user to CEO understands the benefits and results of using Proton. Be the main point of contact for customers for ongoing questions and engagement. 
  • Collaborate Internally: Showcase the customer voice internally, working with product to provide feature feedback and marketing to highlight customer stories.
  • Own Account Strategy: Understand each customer’s goals and measures of success, determining how best to support their path. Be the owner of the account, running customer-facing meetings (in person and remote) and seeing requests through to completion. 
  • Focus on the Customer Experience: Share feedback, learnings and trends to improve how we go to market and support our current and future customers. 

You'll be a great fit for this role if you have:

  • Experience in Account Management or Sales (preferably in a SaaS environment)
  • Ownership: Shows a "say-do" approach - when something falls under your responsibility, you see it through to completion
  • Relationship Development and Communication: Creates internal and external relationships to drive a customer voice.
  • Collaboration: Seeks to understand other stakeholder goals and build bridges between customer / AM asks and other's priorities.
  • Strategic Approach: Balances immediate actions with longer-term planning to create ongoing customer retention and growth.
  • Growth-minded: Focuses on finding opportunities for mutual growth and success.
  • Credibility: Understands the market and customers, asking relevant questions to drive insight. 
  • Operations focused: Able to synthesize ideas, create templates and maximize customer touchpoints. 

 

Benefits

  • Competitive Salaries + Company Stock Options - we want to pay you well (and equitably!) and make you feel like an owner.  
  • Flexible Schedule - we think high levels of autonomy, responsibility and working asynchronously foster an amazing workplace.
  • Unlimited PTO + 10 Company Paid Holidays - we even have tools implemented to detect burnout to make sure folks recharge regularly.
  • 401k with Employer Contribution (US only, for now!) - we know work isn’t forever, so we contribute up to 3% of your salary to help you prepare whether you directly contribute or not.
  • Medical, Dental, and Vision Insurance - we cover one medical plan 100% in the USA and cover a premium plan 100% for international employees (for US- this includes a HSA!) and cover 50% for dependents on all our medical plan options.
  • $450 Quarterly Remote Working Stipend - to iterate and upgrade your WFH setup, cover cell phone/internet bills or even to go towards Coworking space!
  • 12 Weeks Fully Paid Parental Leave - that goes for primary and secondary caregivers; even if you’re adopting or fostering!
  • Biannual Company Paid off-sites - time for us to be together, brainstorm, and make magic happen.

Our Hiring Process

You may notice we hire a little differently. During screening and interviewing, we only ask questions directly related to the work you will be doing. Candidates enjoy our hiring process and tell us that the questions we ask make sense, plus they get to showcase their abilities. We also know the confidence gap can get in the way of great candidates putting their hats in the ring. So please don’t hesitate to apply—we’d love to hear from you.

Apply for this Job

* Required