About Protocol Labs

Protocol Labs drives breakthroughs in computing to push humanity forward. Protocol Labs is a product-development lab, but behind the protocols and tools we build, behind the research and implementations, are passionate people, teammates, and community members. Most teams in the Protocol Labs Network are fully distributed and work remotely around the world. Engineers, researchers, and operators work in the open to improve the internet — humanity's most important technology — as we explore new advances at the intersection of many exciting fields (crypto, networks, distributed systems) and cultures (startups, research, open-source, distributed work).

Technical Writer

We’re looking for a versatile, well-rounded technical writer and content strategist to help make the next version of the internet easier to build.

 

Web3 Stack at Protocol Labs

Web3 is the next generation of the internet that aims to create a fairer and more decentralized web. Protocol Labs aims to be at the forefront of this generational shift by researching, building, and productizing protocols to drive breakthroughs in computing and push humanity forward

 

As a technical Writer in our team, you will...

help set and steer the direction of documentation and other content for Protocol Labs during a crucial stage in its development: the on-ramp to widespread adoption of IPFS and Filecoin. This role is both tactical and strategic, and in both the short and the long term, you will be instrumental in Protocol Labs’ efforts to plan, create, organize, and continually refine content for both technical and non-technical audiences.

Day-to-day, you might update existing documentation for accuracy, draft or review documentation on new features, or create new material that makes IPFS and Filecoin easier to understand and use at a general level. More strategically, you might design and implement new documentation or educational resources, conduct research with the broader IPFS and Filecoin community, or work closely with engineering teams (including getting deeply into the code and submitting your own pull requests) to clarify fine details of our work. This is a broad-reaching role because the Protocol Labs audience includes developers and users with many perspectives, needs, and technical proficiencies. 

At this role's broadest level, you will ensure that the entire community has a clear picture of what Protocol Labs’ projects and products are and how to use them for their specific needs by reducing complexity through clear, concise, and accurate communication.

We’re looking for someone who has been in the technical weeds before; you either already understand blockchain or distributed systems, or have enough technical background and interest to dive in and get up to speed on this particular stack. If you enjoy diving into issues and pull requests to distill complicated concepts into sentences, structures, and diagrams people understand, this job is for you.

 

Overall expectation for the role would be:

You can Lead technical projects from a content perspective. Techniques may include:

  • Identifying user and organizational needs through formal interviews, informal conversations, contextual inquiry, workshops, and analytics research
  • Identifying content opportunities through exercises such as content audits, comparative analyses, gap analyses, and sitemapping, and make recommendations based on what you discover

You can Deliver and maintain high-quality, user-centered content including:

  • Create clear, accessible, and concise content through collaborating with everyone from developers to end users
  • Examples might include code documentation, technical guides, API documentation, example code, landing pages, and interface messaging
  • Review and provide feedback on pull requests that involve documentation, blog posts, etc, to ensure language is concise, clear, and technically correct
  • Be responsible for ensuring the greater team updates readmes, docs, tutorials and comments whenever public-facing APIs or other offerings change
  • Incorporate continuous feedback from users, peers, and stakeholders by leading content-focused usability and critique sessions
  • Make content generation and iteration work visible and trackable in our shared project management tools, as well as through appropriate use of our existing GitHub repositories

Implement tooling to generate, format, and test documentation including:

 

You may be a fit for this role if you…

  • Have demonstrated expertise leading content work with cross-functional, iterative teams on time-sensitive projects
  • Have a successful track record in creating documentation or other content to synthesize and simplify technical concepts for technical and non-technical audiences
  • Understand the challenges of keeping documentation up to date with improvements in fast-changing, in-development code, and how to write just enough documentation to be helpful
  • Have a technical background and demonstrated fluency in distributed computing systems or other technical concepts relevant to our work
  • Have strong written and verbal communication skills in both community-facing and internal settings
  • Enjoy taking initiative to solve open-ended problems

 

Bonus points if you have…

  • Experience working in or managing open-source communities
  • Experience with developer relations or developer support
  • Experience with fully remote, distributed organizations
  • Familiarity with decentralized building blocks (blockchain, DHTs, smart contracts, p2p networking, etc.

#LI-NS1

#LI-REMOTE

What’s it like to work at Protocol Labs?
 
Protocol Labs' mission is to improve humanity’s most important technology, the Internet. We build protocols, systems, and tools to improve how it works. Today, we are focused on how we store, locate, and move information. Our projects include IPFS, Filecoin, libp2p, and more.
 
As a distributed team, we hire anywhere in the world, and at various levels of experience (entry, senior, staff). We look for people with unique perspectives and diverse backgrounds.
 
We have a great benefits package, including parental leave, contributions to your retirement, competitive pay, and unlimited time off. For U.S.-based employees, we also provide platinum-level health, dental, and vision coverage for you and your family.

If you’re passionate about the future of computing and a more democratized internet, we want to talk to you.

 

GDPR for Job Applicants and Candidates

When you apply to a job on this site, the personal data contained in your application will be collected by Protocol Labs, Inc. (“Protocol Labs”), which is located at 427 N Tatnall St #51207, Wilmington, Delaware 19801 and can be contacted by emailing legalrequests[at]protocol.ai.  Protocol Labs’ data protection team can be contacted via legalrequests[at]protocol.ai.  Your personal data will be processed for the purposes of managing Protocol Labs’ recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Protocol Labs, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Protocol Labs to help manage its recruitment and hiring process on Protocol Labs’ behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards.

Your personal data will be retained by Protocol Labs as long as Protocol Labs determines it is necessary to evaluate your application for employment or to assist in the hiring process. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

 

Apply for this Job

* Required
  
(File types: pdf, doc, docx, txt, rtf)
  
(File types: pdf, doc, docx, txt, rtf)
When autocomplete results are available use up and down arrows to review
+ Add Another Education


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Protocol Labs’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.