About Prophecy 

Prophecy is the data copilot company. Fortune 500 enterprises - including the largest institutions in banking, insurance, healthcare & life sciences, and technology - rely on Prophecy Data Transformation Copilot to accelerate AI and analytics by delivering data that is clean, trusted, and timely. Prophecy enables all data users and makes them productive by helping develop, deploy, and observe data pipelines on cloud data platforms. Organizations trust Prophecy for the most demanding workloads, including tens of thousands of data pipelines that deliver massive volumes of data for AI and analytics.

Prophecy is backed by top VCs and investors including Insight Partners, SignalFire, Databricks, and JPMorgan Chase.

About the Role

This is an amazing opportunity to be an early engineer in a high-growth, high-potential startup. You will be working with a team of dynamic engineers who take pride in solving complex problems.

We're seeking A players to work with A players. We're a high-growth company on a once-in-a-lifetime journey to revolutionize the way data engineering is done. Be a part of it.

What You’ll Do

  • Troubleshoot and resolve complex customer issues related to the Prophecy IDE
  • Assist with issues around third-party integrations with the Prophecy environment
  • Reproduce customer bugs in production and sandbox environments to capture additional context, build documentation and better understand the root cause
  • Set clear expectations with customers on the next steps and then meet or exceed them
  • Surprise and delight customers, even when problems are not solved quickly
  • Provide best practices guidance and support for solutions developed by customers using Prophecy IDE
  • Deliver proactive suggestions for improving performance and efficiency in customer-specific environments 
  • Demonstrate a true sense of ownership and coordinate with engineering to achieve timely resolution of customer issues and requests 
  • Participate in the creation and maintenance of company documentation and knowledge articles 
  • Be a true proponent of customer advocacy 
  • Be a team player and coach other team members as needed 
  • Develop and maintain advanced knowledge of Prophecy IDE architecture and administration
  • Support customers and other customer support team members via chat, email and video conference

What You'll Need

  • 4+ years of experience troubleshooting and supporting B2B large enterprise applications 
  • Advanced skills in Spark
  • Strong work experience in production issue resolution 
  • You have built managed and maintained all aspects of ETL including development, bug fixing, monitoring and debugging of jobs
  • Expert in Spark architecture and experience with Databricks/Snowflake environment configuration and management
  • Experience with Git and CI/CD technologies
  • Technology experience in SQL, Databricks/ Hadoop/ Spark Experienced in a variety of tools and products including Snowflake, BigQuery, Azure, Hadoop, CDP etc.
  • You have experience of 'hands-on' technical support and escalation (through Incident, Change and Problem Management procedures) and ensure that SLAs are achieved, whilst also looking for ways to improve the day-to-day product delivery.
  • Excellent verbal and written communication skills in English
  • The ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
  • Have a creative attitude toward problem-solving
  • Entrepreneurial spirit, priding yourself on getting things done with a high level of quality
  • Strong desire to work in a not well-structured, fast-moving startup environment
  • Bachelors Degree in CS or Equivalent 

Preferred Qualifications

  • Full-stack Data platform knowledge
  • Good knowledge of cloud, on-prem, and service architecture in multi-region setups.
  • Familiarity with OAuth/OIDC and IAM technologies.
  • Experience creating queries, alerts and monitors in Grafana, Datadog or similar tools
  • Experience developing pipelines in Prophecy IDE

Benefits and Perks 

  • Prophecy covers 99% of employee health insurance and 75% for dependents
  • Very competitive compensation
  • We offer $200 per month towards wellness, classes, gyms, massages, facials, and more! 
  • Celebrate your birthday and anniversary with a day off!
  • Flexible PTO 
  • Prophecy provides employees with a $500 professional development reimbursement every year
  • Company sponsored Long Term Disability and Life Insurance
  • FSA/HSA
  • Ability to have your fingerprint on an innovative platform
  • End-to-end ownership of your projects
  • And more!

*Benefits and perks may vary per country

Our Commitment to Diversity and Inclusion

At Prophecy, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Prophecy are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, political affiliation, race, religion, sexual orientation, socio-economic status, and any other protected characteristics.

Your submission of this information is governed by our privacy policy and our use thereof. 

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
When autocomplete results are available use up and down arrows to review
+ Add another education

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Prophecy’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.