At Propel, our mission is to build modern, respectful, and effective financial tools for Americans with limited income. Over 5 million people use our app Providers, previously called Fresh EBT, to manage the benefits that keep their family well-fed and healthy, stay up to date on critical government programs, save money and earn income. Read more about the impact of the Providers app here, here, and here

Our advertising business, internally called Save, is growing and continues to be one of Propel’s primary mechanisms to deliver impact. Through highly-vetted partnerships, we help households save money on their expenses such as internet bills, car insurance, and groceries. We’ve built an account management team that delivers high-performance campaigns aimed at helping Providers users save money. Now, we’re searching for a leader for the advertising accounts team who has a track record of growing customer-facing teams.

The Save team is looking for a Director who has experience leading, coaching, and managing customer-facing teams to meet and exceed their goals. You’ll have the opportunity to impact the team, our company, our product - and most importantly, millions of Americans with limited income across the United States. This role will report to our General Manager, Marketplace.

Propel offers a unique opportunity to create social impact at scale. We're a for-profit company backed by some of Silicon Valley’s top investors, including Andreessen Horowitz, Kleiner Perkins, and the Omidyar Network. If you’re looking to use your skills for social impact, come join us!

We are strongly committed to hiring a diverse and multicultural team. We encourage applications from traditionally under-represented backgrounds, including those with direct experience with the Supplemental Nutrition Assistance Program.

We Offer:

  • An immediate opportunity to make an impact
  • A get-stuff-done and fun and caring culture
  • Meaningful work and a strong shared sense of mission
  • A remote-first working environment with headquarters in Brooklyn and satellite offices in San Francisco, Los Angeles, and Salt Lake City.
  • Propel believes that everyone should be compensated fairly and equitably. We set our salary ranges using compensation data from hundreds of NYC based startups at our stage. Additionally, pay is not determined based on location. The salary range for this position is $195,000 -$225,000 depending on experience. Equity and excellent benefits come with this position as well!

What you'll do:

  • Lead, coach and manage our Account Management team to meet and exceed their goals to onboard, optimize, nurture and retain our partnerships
  • Establish goals and metrics to measure individual and team performance 
  • Develop and implement a robust onboarding, learning and development program to support the team in reaching the next level of excellence
  • Work with the data and business operations teams to develop practices and processes to enable analytical problem solving and data tools to advise customers on campaign setup, optimization & growth, as well as market strategies
  • Develop and deliver account management reporting to leadership (growth, opportunity pipeline, forecast, performance, results, attrition, budget, risk)
  • Recognize and share opportunities and trends in the market and be fully knowledgeable of competitive activities to regularly communicate information to the General Manager and Executive team
  • Develop and maintain a strong understanding of Propel’s products as well as business position and competition to keep business competitive
  • Ensure partner information and activities are logged and accounted for in company CRM
  • Create a fun, exciting, high-service culture internally and externally

What you have:

  • 10+ years of account management experience, preferably in a high-growth environment
  • 4+ years of experience leading and managing an account management team of varying degrees of experience
  • Experience in the digital advertising industry
  • A customer-focused mentality and passion for crafting a top-quality customer experience. An ability to balance the needs of the customer with those of the business.
  • Deep knowledge of customer success best practices and experience coaching others in developing and honing them
  • Demonstrated strategic approach and ability to identify opportunities, challenges, and risks and put in place appropriate measures to take advantage of or mitigate them
  • Strong problem solving and quantitative analytical skills
  • Excellent written and oral communication skills
  • Deep expertise navigating external customers and internal teams, experience working across functions, driving alignment and delivering results
  • Passion for building a business with a strong social mission at the intersection of private and public sectors

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Demographic Questions
At Propel, we believe that an environment that is diverse, inclusive, and equitable drives us towards the best product and business decisions that allow us to effectively and consciously serve our mission and our users. As a social enterprise, we also recognize that caring about DEI is quite simply the right thing to do. 

The people that use our products are diverse in many ways - gender, age, race, sexual orientation, religion, disability status, and more. We explicitly aim to reflect that with our team composition, though we aren’t there yet. That’s why we are actively working to make sure our job descriptions are inclusive, our sourcing nets are widely cast, and our interview process is equitable and fair to all.

We particularly value those with lived experiences around financial hardship and safety net programs. While people from all backgrounds can contribute to Propel’s mission, we know that those who come from the communities we serve have an incredibly powerful and unique perspective.

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