Why project44?   

Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world.  We’re changing the way the world ships, and we’re looking for you to help us get there!     

project44 is looking for a digital-savvy Customer Success Product Specialist 

About The Role 

  • You will act as the primary owner of a base of tech-touch customers and create a customer lifecycle journey for customers in this group. 
  • You will be amongst the first product specialists in this relatively new role, and therefore be able to help develop and craft the strategy. 
  • You will be responsible for the research, planning, coordination, and execution of launching tech-touch customer success service programs to drive on-boarding, engagement, renewal, and expansion. 
  • Drawing on usage data and other information, you will craft a segmented approach to engaging and providing self-guided solutions to tech-touch customers. 
  • Once established, you’ll continue to optimize consumption, adoption and monitor measures to understand how we’re doing and how we can learn and improve. 
  • You will help our tech-touch customers feel valued and supported through targeted emails, health scores, usage triggers etc – creating a tailored yet scalable approach to customer success of this segment of customers. 
  • You'll have the opportunity to collaborate cross functionally (Product, Carrier-facing teams etc.) and support your teammates on projects and through knowledge sharing. 
  • You'll contribute to the product input feedback process to ensure constant and valuable customer input is available to the team and advocate and prioritize as required. 
     

About You 

Basic Qualifications 

  • 2-5 years relevant work experience in a Customer Success Tech Touch, Product Specialist, or Project Management role 
  • Experience working in SaaS companies

Other Qualifications 

  • Motivated to learn and grow knowledge around all aspects of a successful product, project and transformational change in organizations 
  • Good interpersonal skills; internal and external, written and verbal communication are important in this role 
  • Ability to present and interact with business teams with ease and integrity 
  • Analytical and process-oriented 
  • A desire to incorporate feedback and personally grow as a team member 
  • Experience with Jira and salesforce is highly preferred 

Technologies We Use 

  • Jira 
  • Confluence 
  • Zendesk 
  • TextExpander 
  • Salesforce

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