Why project44?
At project44 we’re on a mission - to make supply chains work.
With Movement, our High-Velocity Supply Chain Platform, project44 optimizes the movement of products globally, delivering unparalleled resiliency, sustainability, and value for our customers. We operate the world's most trusted end-to-end visibility platform, tracking over 1 billion shipments annually for over 1,300 leading brands across manufacturing, automotive, retail, life sciences, food & beverage, and oil, chemical & gas industries. Recently named to Fast Company’s Most Innovative Company’s List, project44 is headquartered in Chicago with a diverse team spanning 19 global offices and growing.
If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.
Key Accountabilities:
- Take ownership of customer issues and see issues through to resolution. This includes, but is not limited to:
- Diagnosing, troubleshooting, and identifying solutions to reported problems
- Identifying potential code bugs and escalating as needed
- Maintaining prompt, ongoing, and accurate communications to customers and 3rd party stakeholders throughout the course of a reported issue
- Participating, with assistance, in customer calls as needed
- Gain comfort with database queries and review of data
- Consistent agreed-upon performance levels goals/metrics reached
- Lead Customer calls for issue resolution, education or escalation
- Take ownership of expanding internal and external knowledge base via technical notes and customer-facing articles
- Assist colleagues with continuing education when available.
Requirements & Skills:
- BS degree in Information Systems, Computer Science, or equivalent experience
- At least 1 year in customer-facing technical support, IT support or as a technical engineer
- General understanding of software flow, execution, and development processes
- Basic understanding of API and cloud technology, including basic database knowledge and utilities for monitoring and logging API transactions is helpful
- Demonstrated expertise in utilizing tools such as Postman, Observe/Kibana and Snowflake are an added asset
- Strong problem-solving skills
- Excellent time management and multi-tasking skills
- Highly customer-oriented approach with excellent problem-solving skills
- Fluency in written & verbal French & English is mandatory
- Experience with SQL is an additional asset
- 100% In-office Commitment: Employees are expected to contribute to our collaborative culture by working in the office five days a week
Diversity & Inclusion
At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.
We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.
project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!
For any needed accommodations during the hiring process, please email heena.mehta@project44.com. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.
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