Why project44:
At project44 we’re on a mission - to make supply chains work.
project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.
If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.
Position Overview:
This newly-created role on the Enterprise Business Systems team will share responsibility for maintenance, upkeep, and enhancement of business systems across the enterprise. The ideal candidate will be able to quickly adapt to new system requirements and requests and be willing to learn multiple cross-functional systems to ensure consistent operation.
What you will work on:
- Ongoing maintenance of business systems across functions, including but not limited to NetSuite, Salesforce, UKG, Zendesk, and others
- User- and role-based access controls and security within and across systems
- Day-to-day upkeep activities in various business systems, including both recurring tasks and one-off requests from business partners
- User enablement and training
- Internal analytics and reporting
Who you will work with:
- Team members from all departments across project44
- Counterparts in Enterprise Business Systems, particularly those in Automation and IT Support
- Business stakeholders and business process owners in Finance, Sales, People, and Legal
Responsibilities include, but are not limited to:
- Handle all basic administrative functions including user account maintenance, company reports and dashboards, workflows, and other routine tasks.
- Identify operational weaknesses and help improve or innovate new processes
- Liaise with the respective subject matter experts to resolve technical issues
- Build strong relationships with stakeholders across all departments
- Conduct regular meetings with subject matter experts and business process owners to ensure the company’s needs are being met and feedback is incorporated
- Create and present enablement and training materials to end users across project44
- Provide real time updates, remediation plan and any post-mortem to users when system outage or issues occur
- Stay up to date on new product features, upcoming releases and enhancements that are applicable to our teams
What you bring:
- 3+ years experience as a business analyst/ business systems administrator in various systems (one or more of NetSuite, Salesforce, UKG, Zendesk strongly preferred)
- Strong understanding of cloud-based business systems, with the ability to configure those systems based on the needs of the organization
- Proven Experience working in a global, multi-location firm supporting a worldwide user base
- Ability to have detailed conversations with business and operations stakeholders to understand their requirements and provide solutions
- Strong customer-focus and business acumen, while focusing on communications and stakeholder collaboration
- Strong willingness and ability to jump quickly between systems, including supporting multiple core enterprise systems concurrently
- Proven ability to communicate technical information to non-technical audiences, and translate feedback from non-technical audiences into actionable solutions
- Proven ability to solve practical business problems
Diversity & Inclusion
We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So it's up to us to create a company where anyone can bring their authentic self to work everyday. We're constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It's on every one of us.
Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We're building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.
We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!
For any needed accommodations during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.
More about project44
Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.
A candidate will be asked to conduct a pre-employment criminal back ground screening test as a standard routine to minimize moral & integrity risks among our staff and to ensure Project44 is compliant with its internal pre-employment screening policy and SOC 2, Sarbanes Oxley Act and ISO 27001 compliance. We will only ask you to conduct a criminal background check when we believe it is proportionate to the role that you will fulfil within your team and/or department A criminal back ground check will be facilitated by our third party vendor Accurate who will assist you to get the appropriate documents from authorities in the country where you will be employed. Depending on the country where you will be employed your local authority will provide a Certificate of Conduct or similar document upon your request. If there are any costs related to screening, these will be borne by Project44. When our vendor Accurate will reach out to, you will be asked for your consent. We would like to emphasize that at all time you can decide to withdraw from the application process and/or to withdraw the consent to perform a screening test.
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