Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!
The Customer Marketing team is looking for a superstar to join us as bring forward the voice of our core customers in the form of use case stories and advocate activity. This individual will be responsible for developing and nurturing long-term strategic marketing relationships with Project44s most innovative customers by aligning customer marketing needs across the entire company with an integrated approach, keeping our customers' and sales partners' experience top of mind.
The ideal candidate is an individual that has experience working with customers or partners, great relationship-building skills and enjoys the blend of marketing, sales and business development to align with corporate go to market plans. The role requires a strategic thinker to position joint marketing opportunities and get our customers excited to share their success stories and domain expertise with peers. This person will develop a deep understanding of our customers and their success stories, have excellent written and visual communication skills, and must thrive operating in a fast-paced and entrepreneurial environment with a focus on B2B customer success.
Activate public voice of customer through creation of customer assets for demand gen campaigns, customer speaker bureau, peer to peer speaking customer convos, industry customer award submissions, online reviews, customer stories for sales enablement, press. Will include developing and managing customer presentations and working with customers to secure commitment to participate in ongoing marketing activities (i.e. events, speaking engagements, thought leadership, digital content etc.). Recruiting and fulfilling reference requests in support of Core Customer advocate program.
Role And Responsibilities
Prioritize and collaborate on top customer accounts for integrated joint marketing journeys by aligning with Sales, Product Marketing, Customer Marketing, C-Suite Marketing, PR and more.
Strategically align with Marketing stakeholders to identify key production value and map to customer use case and experience.
Develop and curate tailored marketing journeys to showcase how our thought-leading customers that are driving transformation with Project44.
Manage every stage of the co-marketing relationship lifecycle with exceptional attention to detail, making the engagement as easy for the customer as possible.
Identify new projects and opportunities to amplify the impact of customer marketing. Lead and coordinate major programs that include multiple departments and goals.
Build and maintain strong relationships with a diverse set of internal and customer constituencies, including customer success, legal, finance, support, sales and marketing experts.
Research recruit and fulfill requests from Sales and Marketing for customer participation in reference calls, speaking sessions and other go to marketing activities and programs.
Support events by confirming customer participation and highlighting their success.
Be an effective business partner and provide consistent and clear communication.
Own execution excellence of programs and projects
2-4 years of relevant work experience (customer or partner marketing, sales, customer success.), including customer-facing experience.
Proven experience effectively driving consensus across diverse teams in multiple departments, time zones, and functions with individual priorities.
Demonstrated ability to manage multiple priorities at once.
Demonstrated ability to deliver positive customer experiences.
Experience in launching new and innovative ideas.
Strong relationship-building skills with extreme attention to detail.
Excellent writing, Google Slide and PowerPoint skills.
Can-do, positive, inspiring attitude with an outside-the-box, innovative and creative mindset.
Passion for software-as-a-service, platform-as-a-service and enterprise software markets
Diversity & Inclusion
We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So it's up to us to create a company where anyone can bring their authentic self to work everyday. We're constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It's on every one of us.
Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We're building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.
We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!
For any needed accommodations during the hiring process, please email email@example.com. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.
More about project44
Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.