Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!
Our culture is more than a ping pong table, but we do host quarterly ping pong tournaments!
Take ownership of customer issues and see problems through to full resolution. This includes, but is not limited to:
Diagnosing, troubleshooting, and identifying solutions to reported problems
Appropriately documenting all aspects of customer cases in internal systems
Maintaining prompt, ongoing, and accurate communications to customers and 3rd party stake holders throughout the course of a reported technical issue
Advocate for both customers and project44
Take ownership of expanding internal and external knowledge base via the internal- and external-facing articles
Work closely with Customer Success to ensure customers are healthy
Work closely with the Implementation team to ensure customer implementations are successful
Requirements and Preferred Skills
Excellent English language and communication skills – verbally and written.
Additional languages preferred
BS degree in Computer Science, or equivalent experience preferred
Minimum 1+ yrs of experience in customer-facing support role
General understanding of how software & technology companies operate/service customers
Basic understanding of API and cloud technology, including basic database knowledge and utilities for monitoring and logging API transactions
Strong problem-solving skills
Excellent time management and multi-tasking skills
Excellent client-facing, written and verbal skills
Some knowledge of JSON, XML, and/or SQL preferred
Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.