project44 is the world’s leading advanced visibility platform for shippers and third-party logistics firms. project44 connects, automates and provides visibility into key transportation processes to accelerate insights and shorten the time it takes to turn those insights into actions. Leveraging the power of the project44 cloud-based platform, organizations are able to increase operational efficiencies, reduce costs, improve shipping performance, and deliver an exceptional Amazon-like experience to their customers.

We are looking for a Customer Success Specialist to support our amazing customers! You will be accountable for making sure our customers have world-class customer experience. This is a critical role in the organization and embodies on of our core values to Obsess over the Customer. You own the success from implementation through the ongoing lifecycle of the relationship. This requires working across the organization including, but not limited to, the following functions: customer business reviews, ongoing feedback loop to Product, and customer education.

Key Accountabilities

  • Partner with customers to develop strategies for to ensure best use of the product and help them achieve maximum value our services
  • Summarize product feedback gathered from customer calls/meetings and act as advocate for our customers with internal development and product teams
  • Form relationships and educate the customer on new product introductions and features to drive optimal product use via phone calls, email and web meetings
  • Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests
  • Monitor customer health and risk. Develop and execute success plans when as required working with customer support, product development and engineering
  • Facilitate Business Reviews with customers and deliver remotely
  • Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction
  • Identify opportunities for upsell alongside sales and account management team
  • Maintain up to date knowledge of logistics industry, EDI, and blockchain

 Requirements & Preferred Skills

  • Experience working with fast-growth technology company, strongly preferred
  • Experience in supply chain, strongly preferred
  • 2-3 years of experience working with customers in Account Management or Customer Success role
  • Experience working with a SaaS or platform product, preferred
  • Comfortable presenting via web meetings with multiple levels in an organization
  • Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done
  • Highly organized with a strong sense of urgency to meet deadlines

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