We are seeking an exceptional Head of Construction Operations, at our Seattle Headquarters to join our team at Pro.com. This is a unique opportunity to be part of a fast growing team and bringing insight as you oversee the business operations of all projects in planning and construction - you will be pivotal in ensuring the success of our mission. Pro.com is a fast-growing, venture-backed construction general contractor that is unique in the space because of its broad use of technology to serve customer needs. We are currently building a team of general contractors, project managers, software engineers, and support staff with the vision of improving every aspect of home services delivery; improving lives by improving homes.

 

Attractions of the job:

As the Head of Construction Delivery Operations, you will provide exceptional leadership & management to ensure that Construction Delivery is running smoothly and efficiently. You’ll be reporting to the VP of Operations, as you keep an eye on several critical areas of Construction & Operations. We’ll look to you to assure that the construction team has the tools, systems and processes in place to effectively manage projects from the start of construction to completion. You and your team are always aspiring to resolve just about any problem that arises during the customer journey. We want you to develop a vision for a scalable operational program, as well as the operational experience, and drive to implement and manage the program to deliver results.  As a leader, you will collaborate with cross-functional teams, such as Construction, Finance and Product teams, to develop solutions that enhance our ability to deliver projects on time, on spec and on budget.


Together with your team, you will aim to:

  • Establish baseline processes for Construction operations and delivery.
  • Continuously improve the efficiency of operations and delivery processes.
  • Maintain high standards of operations Health & Safety.
  • Instill a culture of customer obsession, aiming for excellent customer service.

 

What will you do?

  • You have the opportunity to develop vision for and implement a comprehensive program to drive best-in-class construction project operations.
  • You’ll lead the efforts on measurement mechanisms to determine and report on project delivery - in particular, ensuring that there are accurate measurements around project quality, schedule and budget
  • You will mentor team of Operations Managers to develop and streamline all of the current processes, tools, systems, documents and standards used in the project delivery process to ensure an exceptional and consistent customer experience.
  • We want you to ensure accurate communications to the Construction team occur and that they understand and adopt all processes; work with other supporting teams to coordinate initiatives with construction team.
  • Proactive, constructive engagement with Construction, Product and rest of Operations team.
  • Partner with Construction and HR teams to develop Talent & succession management framework.
  • You will enable systematic continuous improvement in the delivery process occur with the aim to get more efficient and exceed customer expectations.
  • Collaborate and work with the Product / platform stakeholders and the Construction team to define and continuously improve the project management tools.
  • Create safety-based process improvements.
  • Oversee plans for employees, schedules, quality initiatives, process change initiatives to help the Construction team achieve year-on-year improvements.
  • Report on project delivery outcomes to management team.
  • Develop and monitor the delivery metrics and performance of the network.
  • You’ll lead and inspire the Construction team to deliver improved performance levels.

 

What Skills and Abilities do you need?

  • Demonstrated track record of team leadership within a large scale, fast-moving and process-driven environment: end-to-end process management experience is a must.
  • Proven experience of implementing Lean and/or Six Sigma methodologies in processes.
  • You are able to inspire, manage, motivate, and influence positive work behaviors in employees on our team.
  • You will be passionate about your work, are self-motivated, detail oriented and have excellent problem solving abilities. 
  • Excellent interpersonal and communication skills, enabling you to build meaningful relationships and work effectively cross functionally.
  • You are passionate about your work, you bring strong problem-solving, data analysis/interpretation and change management skills with you. 

 

How you Qualify for the role:

  • You bring with you 10+ years of experience in operations, ideally in a field with similarly complex, multi-month customer transactions.
  • You hold a demonstrated track record of leading Operations teams for 4+ years.
  • A BS/BA or equivalent experience.



Preferred Qualifications:

  • You have an advanced degree in business, engineering, operations or related field.
  • It would nice if you had your Operational excellence certification (e.g. Lean or 6 sigma)
  • Experience in the construction industry would be ideal.

 

If you are qualified and excited, let's start a conversation. Please take a second to share a little about yourself and submit your resume.

 

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Pro.com are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.