Product Manager, Planning & Procurement

 

Pro.com is a venture-backed, technology-based General Contractor in the home improvement, remodeling, and new construction market. Headquartered in Seattle, WA, we are a rapidly growing and maturing company with the vision to be the most reliable, convenient, and customer-centric provider of services for the home. We’re leading the future of construction with a tech-enabled approach, relentless process refinement and an obsession with creating an excellent customer experience.

 

We foster a work atmosphere where highly motivated individuals can be truly innovative. The team enjoys a good challenge and we celebrate our successes together. If you enjoy working in a supportive environment that encourages creativity and promotes ownership and career growth, come and join us.

 

You’ll likely thrive here if:

  • You want to grow, and you're constantly finding small ways to improve all the work you and your teammates do.
  • You have a love of mentoring. You live by the philosophy that everyone has something to teach you and the ability to learn something new.
  • You have the ability and desire to work with a team of people solving complex problems that often require independent research.
  • You have excellent problem solving and critical thinking skills.
  • You move quickly, fail fast, prioritize & execute.
  • You have been the primary owner/developer of several components or features.

What you’ll do:

  • Lead one of three product teams, with a focus on building process and tooling to support everything that happens between when a customer signs a contract and when a construction project breaks ground. This includes planning dependencies, scheduling projects, requesting subcontractor bids, procuring materials, and communicating milestones.
  • Iterate on existing products and create new ones that help us set projects up for success.
  • Partner with engineering, design, and operations to establish a vision and deliver remarkable web, mobile, and service experiences for customers, construction staff, customer service, and subcontractors.
  • In conjunction with other internal teams, define and roll out internal and external tools culminating in a solution that allows us to efficiently source subcontractors and materials at scale.
  • Work on products that will have a deep impact on our customer and subcontractor experiences, margins, and ability to scale.
  • Prioritize and manage the roadmap for your team and coordinate with stakeholders to ensure priorities are aligned with company goals and strategy.
  • Own product requirements, including user story creation, work back planning, stakeholder collaboration, and feature prioritization.
  • Conduct or oversee usability testing, primary and secondary research, requirements definition and triage, user acceptance testing, and go to market approach.

Goals:

  • Create internal tools that enable our construction team to set every project up for success:
    • Predictable - Reduce planning duration, tighten transitions, and increase bids/RFP.
    • Productive - Improve direct margins with procurement efficiencies and strong feedback loops.
    • Scalable - Ensure our tools/processes support our aggressive growth.
  • Create customer experiences that address customers’ key needs:
    • Reliable - Set and meet expectations with regards to timeline and quality.
    • Convenient - Make the planning & selections process easy and exciting.
    • Fast - Start and finish the planning process quickly.
  • Create subcontractor experiences that support subcontractors’ ability to:
    • Grow - Provide quality opportunities that fit their desires and appetite
    • Reduce overhead - Allow them to focus on their craft, not running their business
    • Get paid - Remove barriers to getting paid quickly and on a regular cadence

 

Qualifications:

  • 5+years experience in program or product management, successfully delivering products/services
  • A bachelor's degree or equivalent experience
  • Experience with user interaction, customer experience, and/or digital design
  • Quantitative and qualitative research and analysis skills

Preferred Qualifications:

  • Demonstrated success in creating innovative and customer-delighting digital and service experiences.
  • Passion for identifying, analyzing, and solving difficult and sometimes-ambiguous problems.
  • Insatiable will to learn, to drive for clarity, and to get the right stuff done both individually and as a member of a cross-functional team.
  • Superior written and verbal communication, analytical skills, and delivery skills.
  • High attention to detail and proven ability to manage multiple, competing priorities.
  • Experience getting and using data to back up assumptions and assertions.
  • Street smarts: knowing when to use duct tape and baling wire versus rebar and concrete in solutions. Willingness to roll up sleeves and do what is needed to deliver.
  • Strategic thinking and planning skills, both in opportunity identification and in solution design.
  • Technical fluency: comfort exploring, understanding, and discussing architectural concepts, solution options, and tradeoffs.
  • Proven ability to make smart tradeoffs in scope, experience, scalability, and time to market.

Perks:

  • Competitive salary
  • Open PTO (no cap, no accrual)
  • Paid Flex Holidays
  • Employer subsidized benefits (Medical, dental, vision, etc)
  • Employer paid life, disability and more!
  • 401(k)
  • Company laptop
  • Stock options
  • Office kitchen stocked with complimentary food and beverages, and weekly office lunches

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