Prismatic is an embedded integration platform as a service (embedded iPaaS) that empowers B2B software companies to deliver best-in-class integrations to their users. We believe software in every industry has huge potential to positively impact the people who use it, and that better, easier integrations can help software companies make even bigger impacts. Prismatic has rapidly gained traction among B2B SaaS teams ranging from startup to Fortune 100, earning top satisfaction ratings in our industry.

We’re looking for a Technical Account Manager to ensure that customers love our platform. You will coordinate onboarding and drive technical customer enablement to meet the targets set in customer adoption plans. Your unique blend of technical expertise and customer-focused skills will be instrumental in guiding customers through their Prismatic journey, optimizing their platform usage, and fostering lasting relationships.

You will partner with our technical users, generally software engineers, in our customers diverse B2B software spaces. We will get you smart on Prismatic and, alongside other Prismatic subject matter experts, you will build relationships, achieve adoption plans and ensure renewals that serve our customers and Prismatic goals.

You will...

have a deep understanding of each customer’s technical landscape and their current and evolving Prismatic use case.
build customer onboarding and adoption plans that include medium and long-term usage growth plans
identify and create proactive and reactive customer-facing communication that drives customer adoption, enablement, and expansion opportunities
Contribute to internal team strategy that provides continued value to our customers and ensure long-term growth beyond just your assigned customers.
partner with Prismatic SMEs to solve complex customer issues
own resolution and communication on customer challenges internally and with customer stakeholders
use your analytical skills to find strategic customer usage trends and provide actionable insights for improvement
serve as the voice of the customer within Prismatic
create advanced technical reports and dashboards to showcase customer success metrics.

You might be a good fit if you...

have 3+ years of customer-facing experience in a solutions/sales/pre-sales engineering or other customer-related technical role
possess strong technical skills, ideally from software development experience or previous pre-sales experience
are able to articulate technical concepts to less technical audiences
are naturally curious and seek to learn about product features and their benefits
demonstrate excellent verbal and written communication skills with internal and external customers
have excellent organizational skills with the ability to maintain accurate and detailed records of customer and internal activities.
manage the required non-traditional work hours to meet job duties and responsibilities.
have a positive attitude, an aptitude for learning, and generally look for solutions
are a self-starter, ability to plan and implement strategy with limited supervision.
are comfortable and effective working as part of a fully remote team
can pass a background check
are legally authorized to work in the United States

Bonus points for...

proven experience in technical customer-facing roles within the B2B SaaS industry
experience with React, TypeScript/JavaScript, common SDK & API tools, and GraphQL APIs

The pay range for this role is...

$120,000 base + $30,000 variable based on customer adoption

Perks & Benefits

🏡 Remote work: Our team works remotely across the US; we travel together several times a year for company kick-offs and mid-year meetings.
🏖️ Unlimited PTO: We have an unlimited & flexible paid time off (PTO) policy that encourages our team to recharge when they need to.
🏥 Medical, dental & vision: Prismatic offers high-quality medical (Wellmark Blue Cross and Blue Shield), dental (Delta Dental), and vision (VSP) care for full-time employees and their dependents.
🏥 Life insurance: We provide company-paid life insurance, short-term disability insurance, and long-term disability insurance through The Hartford.
🏦 401(k): Our 401(k) plan is through Guideline with 4% company match - 100% of the first 3% and 50% of the next 2%.
💻 Computer & technology equipment applicable to your role.

Not sure if this is you?

At Prismatic we want a diverse team with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply! We consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

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