PriceSpider is revolutionizing retail data technology by capturing actionable insights that improve the customer experience.
At PriceSpider our purpose is to better people’s lives by enriching their relationship with brands they love and we do this by striving to accomplish our ultimate vision…to help brands and fans thrive together by connecting a digital ecosystem for fans to experience, learn, find, and buy brands.
The Operations Specialist is dedicated to performing data quality tasks each day as well as providing proactive solutions for issues within the PriceSpider product and services with tools and processes as defined by the operations manager. The operations specialist is responsible for understanding our customers’ needs so that they can efficiently diagnose and resolve issues in a timely fashion that they identify day to day. The Operations Specialist is ultimately responsible for ensuring the accuracy and availability of the data that PriceSpider customers rely on for every product line with the skills developed through training and the processes provided.
Essential Function & Responsibilities:
Responding to escalated customer support and implementation issues and resolving them according to internal SLA
Ensuring that defined goals for performance are met
Maintaining a high level of accuracy with all work assignments
Diagnosing of root cause analysis for issues that are assigned
Providing regular updates to leadership on the status of work
Recording statistics and time logs accurately for the purpose of reporting
Ensuring that resolved issues are meeting customer expectations
Identifying issues with tooling and escalating to leadership to bring awareness
Striving to find ways to automate processes and tasks and providing recommendations to leadership
Performing setup and maintenance tasks which include writing parse definitions (JSON/regex) and scripts when needed
Minimizing recurrence of ongoing issues
Minimizing reopening of tickets
Retrieving product data from websites when necessary
Auditing customer products daily and ensuring they are matched comprehensively and accurately
Being active participants in standups, team calls, training sessions and all hands company meetings
Proven experience to collaborate in a team
Proven ability to diagnose and resolve issues
Problem solving and critical thinking skills
Excellent oral communication, written communication, and interpersonal skills
Able to pick up technical skills quickly
Agile or Kanban
Understanding of JSON, regex
Jira and Confluence
PriceSpider is an equal opportunity employer that is committed to inclusion and diversity.